IT Support & Onboarding Specialist

Clearwater Analytics, Ltd.; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Clearwater Analytics, Ltd. is seeking an experienced IT Support professional to diagnose and resolve employee tech issues. You will support printers, laptops, and network services, including remote access, and maintain effective user relationships.

The role requires 4–5 years in IT support, familiarity with Windows and Office, and the ability to troubleshoot networks and hardware. You’ll contribute to SOPs and assist with onboarding and staff productivity initiatives.

Qualifications

• 4-5 years of experience in IT support or help desk.
• Experience with Microsoft Windows operating systems and Microsoft Office products.
• Comfortable in the command line and scripting.
• Ability to troubleshoot basic networks, firewalls, and operating systems.

Responsibilities

• Coordinate, diagnose, and troubleshoot incoming employee IT issues.
• Provide timely resolution or escalate to appropriate technical staff.
• Maintain case status updates for management and end-users.
• Develop and document standard operating procedures for IT support.
• Onboard and offboard employees and manage related access and permissions.
• Assist with demos, talks, and productivity improvements across teams.

Skills

Windows OS

Office Productivity

Troubleshooting

Communication skills

Self-motivation

Self-organization

Education

CompTIA A+

Udemy IT Help Desk Professional

Microsoft IT Support

Apple Certifications

Tools

Jira

Confluence

Sailpoint

Intune

Jamf

Exchange

Entra

Job description

Clearwater Analytics, Ltd. is seeking an experienced IT Support professional to diagnose and resolve employee tech issues. You will support printers, laptops, and network services, including remote access, and maintain effective user relationships.

The role requires 4–5 years in IT support, familiarity with Windows and Office, and the ability to troubleshoot networks and hardware. You’ll contribute to SOPs and assist with onboarding and staff productivity initiatives.