IT Support Specialist

Clearwater Analytics, Ltd.; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Clearwater Analytics, Ltd. is seeking an experienced IT Support professional to diagnose and resolve employee tech issues. You will support printers, laptops, and network services, including remote access, and maintain effective user relationships.

The role requires 4–5 years in IT support, familiarity with Windows and Office, and the ability to troubleshoot networks and hardware. You’ll contribute to SOPs and assist with onboarding and staff productivity initiatives.

Qualifications

• 4-5 years of experience in IT support or help desk.
• Experience with Microsoft Windows operating systems and Microsoft Office products.
• Comfortable in the command line and scripting.
• Ability to troubleshoot basic networks, firewalls, and operating systems.

Responsibilities

• Coordinate, diagnose, and troubleshoot incoming employee IT issues.
• Provide timely resolution or escalate to appropriate technical staff.
• Maintain case status updates for management and end-users.
• Develop and document standard operating procedures for IT support.
• Onboard and offboard employees and manage related access and permissions.
• Assist with demos, talks, and productivity improvements across teams.

Skills

Windows OS

Office Productivity

Troubleshooting

Communication skills

Self-motivation

Self-organization

Education

CompTIA A+

Udemy IT Help Desk Professional

Microsoft IT Support

Apple Certifications

Tools

Jira

Confluence

Sailpoint

Intune

Jamf

Exchange

Entra

Job description

Job Description Coordinates, diagnoses, and troubleshoots incoming employee issues. Provides support services to employees with technical problems and IT issues involving printers, laptop, or network services from local or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to ITsupport.

Responsibilities

• Active Directory - Company structure, Group/Distro creation
• Able to troubleshoot and resolve any hardware issues
• Full understanding of Clearwater internal tool permission structure
• Able to troubleshoot basic network/802.1x issues
• Can solve issues across most parts of the team’s domain with limited guidance
• Able to solve majority operational issues without escalation
• Handling onboarding and off-boarding
• Offers demos, talks, and recommendations to help their own team and others be more productive
• Able to help other parts of the organization with integration and provisioning such that all best practices are adhered to.
• Helps to continuously maintain and improve quality across the stack.
• Performs regular interviews for positions on the same team, providing detailed and useful feedback.
• Understands customer needs and motivations.
• Understands how engineering projects contribute to business goals.

Requirements

4 -5 years of experience in IT support, help desk, or a related role Experience with Microsoft Windows operating systems and Microsoft Office Products comfortable in the command line Scripting experience Basic Knowledge of networks, firewalls/security, and operating systems Atlassian knowledge for Jira and confluence Strong written and verbal skills Ability to lift 50 pounds safely Self-motivated Self-organized Able to monitor and maintain inventory levels Basic mechanical aptitude Ability to troubleshoot first tier computer hardware and software issues Sailpoint Intune, Jamf, Exchange, Entra knowledge

Desired Experience or Skills

Basic computer workstation setup Experience w/ Inventory management Audio/Video installation experience CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Certifications

Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater’s single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at www.clearwateranalytics.com.

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description,