IT Support Pro: Onboarding, Networking & Troubleshooting

Clearwater Analytics, Ltd.

City Of London

On-site

GBP 30,000 - 42,000

Full time

7 days ago

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Job summary

Clearwater Analytics, Ltd. seeks an experienced IT Support specialist to diagnose and resolve employee technical issues across hardware, software, and network services. You will handle onboarding and off-boarding and contribute to SOPs and service guidelines.

Applicants should have 4–5 years in IT support, solid Windows and Office skills, and the ability to work with Jira/Confluence and identity systems like Entra/Sailpoint. Join a collaborative team in a dynamic environment.

Qualifications

4-5 years of experience in IT support, help desk, or a related role.
Windows OS and Office products proficiency.
Comfortable in the command line and basic scripting.
Basic networking, firewall/security, and OS knowledge.
Atlassian Jira and Confluence experience.
Sailpoint/Entra knowledge is a plus.

Responsibilities

Coordinate, diagnose, and troubleshoot incoming employee IT issues.
Provide timely resolution or escalate to appropriate technical personnel.
Maintain case status updates to management and end-users and foster relationships.
Develop, document, and implement SOPs and customer service guidelines.
Handle onboarding and off-boarding tasks for employees.
Assist with Active Directory structure and permissions.