IT Support Officer

NHS; Carlisle; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider is seeking an IT Support Officer for a 20-month fixed-term role at Maglona House. The position involves diagnosing and solving IT issues, supporting end-user devices, and assisting in project delivery across clinical and non-clinical settings. Applicants should possess strong communication skills and relevant IT qualifications.

Benefits

27-day holiday scheme rising to 33 days

NHS discounts

Employee Assistance Programme

Possible lease car provision

Qualifications

• Experience in IT hardware/software support in busy environments.
• Knowledge of Windows 7 and above, MS Office 2010 and above.
• Experience with MS Server technologies like Active Directory.

Responsibilities

• Support a variety of hardware and software solutions.
• Act as the point of contact for hardware and software issues.
• Provide remote and on-site support to users.

Skills

Excellent communication and interpersonal skills

Strong planning and time management

Ability to prioritize tasks effectively

Education

GCSEs (or equivalent) including Maths and English at grade 5 or above

HND or degree in an IT-related field or equivalent experience

Microsoft certifications (MTA, MCSA, MCSE)

ITIL v3 Foundation

Job description

Go back North Cumbria Integrated Care NHS Foundation Trust

IT Support Officer

The closing date is 04 June 2025

IT Support Officers Band 4, 20 Months Fixed Term

Love diagnosing and solving complex IT problems? Interested in advancing your IT career within the NHS? Would you enjoy supporting the implementation of technologies that promote transformation and innovation? If so, we are seeking an IT Support Officer to join our team based at Maglona House for 20 months to support the rollout of our new ePR system across Cumbria.

The team provides remote and on-site support to users in clinical and non-clinical settings across North and West Cumbria. Responsibilities include supporting end-user devices (hardware, software, firmware) and assisting in project delivery.

You will build relationships with clinical and non-clinical staff, acting as the point of contact for hardware and software issues, and work in line with the Trust's service level agreements. Effective communication skills and flexibility to work outside normal hours are essential.

Main duties of the job

You will support a variety of hardware and software solutions, including desktop workstations, laptops, mobile carts, iOS & Android devices, printers, and telephony, following standard procedures. Knowledge of Windows 7 and 10, MS Office 2010 and above, and experience with MS server technologies like Active Directory in LAN/WAN environments are advantageous.

You should have experience in IT hardware and software support in busy environments, be proactive and responsive, and capable of prioritizing your workload effectively.

About us

At NCIC, we aim to deliver outstanding healthcare services to North Cumbria, focusing on rural and remote healthcare, with a wide range of community and acute services.

Our principles emphasize safe, high-quality care, clinical leadership, safety, positive patient experiences, a supportive work environment, and financial management. We are committed to diversity, inclusion, and sustainability, supporting the region's ambition to be the greenest in England by 2030.

Job responsibilities

Please refer to the attached job description and person specification for detailed criteria.

Note: Due to UK immigration policy changes, eligibility for sponsorship under the Health and Care Visa or Skilled Worker Visa depends on salary thresholds and occupation codes. Applicants should verify their eligibility before applying. Those meeting all essential criteria and applying under the Disability Confident Scheme or Armed Forces Covenant will be guaranteed an interview.

Relocation assistance may be available for eligible applicants. Please document all evidence of meeting the criteria in your application.

Early application is advised as the post may close before the deadline if sufficient responses are received.

Shortlisted candidates will be notified via email to select an interview time, typically within two weeks of the closing date.

For email or firewall issues, ensure junk mail is checked regularly.

Disclosure and Barring Service: The role requires a criminal records check. Costs will be deducted from salary if applicable, with specific charges outlined.

The Trust is committed to safeguarding and promoting the welfare of adults and children.

Benefits include a 27-day holiday scheme rising to 33 days, NHS discounts, Employee Assistance Programme, and possible lease car provision.

Person Specification

Skills and Aptitudes

• Excellent communication and interpersonal skills
• Strong planning and time management
• Ability to prioritize tasks effectively
• Knowledge of moving and handling techniques

Knowledge

• Supporting end-user devices in distributed environments
• IT trends and Microsoft Desktop products
• NHS IT systems
• Mobile devices (iOS & Android)
• PRINCE2 and ITIL v3 frameworks

Experience

• IT hardware/software support in busy environments
• Supporting Windows 7 and above, MS Office 2010 and above
• Deployment and configuration of IT hardware
• Supporting MS Server technologies like Active Directory
• LAN/WAN environment support
• Experience with security products and asset management

Qualifications

• GCSEs (or equivalent) including Maths and English at grade 5 or above
• HND or degree in an IT-related field or equivalent experience
• Membership of a professional body
• Microsoft certifications (MTA, MCSA, MCSE)
• ITIL v3 Foundation

Other Requirements

• Willingness to travel and work flexible hours
• Valid driving license and use of own vehicle
• Enthusiastic, motivated, and adaptable

Disclosure and Barring Service Check

This role requires a DBS check due to safeguarding policies. Costs will be deducted from salary if applicable.