IT Support Manager: Lead IT Ops & Security

Oxford Biomedica; Oxford; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Oxford Biomedica in Oxford, UK, is seeking an IT Support Manager to lead the IT Support team within the Information Systems group. You will ensure reliable, secure, and efficient IT services across the business to support our mission of enabling life-changing therapies.

The role requires GMP-regulated systems experience, strong technical knowledge, and proven direct line management. You will drive ITSM improvements, cyber security, continuity planning, and effective supplier management, shaping

Qualifications

• GMP-regulated computerised systems experience is required.
• Degree in a relevant field would be advantageous.
• Strong technical knowledge of OS, networking, hardware and end-user support.
• Proven direct line management experience.

Responsibilities

• Lead day to day IT Support operations, ensuring reliable, high performing services and systems across the business.
• Manage and develop the IT Support team, prioritising workloads and ensuring timely resolution of incidents, requests and user issues.
• Ensure IT operations remain compliant with GxP, Data Integrity, Information Security, validation and change control requirements.
• Own and continuously improve ITSM processes, including Incident, Request, Problem, Knowledge and Major Incident Management.
• Oversee IT hardware, software, collaboration platforms, asset lifecycle management and operational procurement activities.
• Manage third party suppliers and service providers, ensuring agreed service levels, compliance and delivery commitments are achieved.
• Drive cyber security, identity and access management, business continuity and disaster recovery activities, including audit and inspection support.
• Monitor service performance through KPIs and customer feedback, championing continuous improvement, automation and a customer focused support culture.

Skills

Leadership

GxP compliance

End-user support

IT service management

Cyber security

Education

Degree in a relevant field or HNC/HND

Tools

Operating systems

Networking

Hardware

ITSM tools

Security systems

Job description

Oxford Biomedica in Oxford, UK, is seeking an IT Support Manager to lead the IT Support team within the Information Systems group. You will ensure reliable, secure, and efficient IT services across the business to support our mission of enabling life-changing therapies.

The role requires GMP-regulated systems experience, strong technical knowledge, and proven direct line management. You will drive ITSM improvements, cyber security, continuity planning, and effective supplier management, shaping