Global IT Site Support Lead

Aurora Energy Research Limited; Oxford; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Private Medical Insurance

Dental Insurance

Parental Support

Salary-Exchange Pension

Employee Assistance Programme (EAP)

Local Oxford Discounts

Cycle-to-work Scheme

Flu Jabs

Job summary

A leading energy research firm in Oxford is looking for an experienced IT Global Site Support Manager to lead their global team. You will be responsible for managing IT assets, overseeing support operations, and driving service quality improvements. The ideal candidate has strong leadership skills, a customer-centric mindset, and expertise in IT support principles. This role offers a supportive work environment with flexible arrangements, including remote work options.

Qualifications

• Proven ability to lead, coach, and develop a global team.
• Strong understanding of IT support principles and troubleshooting.
• Commitment to delivering exceptional end-user experiences.
• Experience with ITIL processes and service management best practices.
• Ability to analyse complex issues and implement solutions efficiently.

Responsibilities

• Lead and mentor the Global Site Support team for high performance.
• Ensure timely resolution of support tickets complying with SLAs.
• Oversee the lifecycle management of end-user devices.
• Maintain the accuracy of IT Assets in the Asset Management system.
• Support problem management processes to prevent recurring incidents.

Skills

Leadership and Team Management

Technical Expertise

Customer-Centric Mindset

Proactive Mindset

Service Management

Collaboration and Stakeholder Engagement

Problem-Solving Skills

Adaptability

Process-Oriented Mindset

Tools

Office 365

Job description

A leading energy research firm in Oxford is looking for an experienced IT Global Site Support Manager to lead their global team. You will be responsible for managing IT assets, overseeing support operations, and driving service quality improvements. The ideal candidate has strong leadership skills, a customer-centric mindset, and expertise in IT support principles. This role offers a supportive work environment with flexible arrangements, including remote work options.