IT Support Manager

Oxford Biomedica; Oxford; On-site; GBP 60,000 - 85,000; Full time

Job summary

Oxford Biomedica in Oxford, UK, is seeking an IT Support Manager to lead the IT Support team within the Information Systems group. You will ensure reliable, secure, and efficient IT services across the business to support our mission of enabling life-changing therapies.

The role requires GMP-regulated systems experience, strong technical knowledge, and proven direct line management. You will drive ITSM improvements, cyber security, continuity planning, and effective supplier management, shaping

Qualifications

• GMP-regulated computerised systems experience is required.
• Degree in a relevant field would be advantageous.
• Strong technical knowledge of OS, networking, hardware and end-user support.
• Proven direct line management experience.

Responsibilities

• Lead day to day IT Support operations, ensuring reliable, high performing services and systems across the business.
• Manage and develop the IT Support team, prioritising workloads and ensuring timely resolution of incidents, requests and user issues.
• Ensure IT operations remain compliant with GxP, Data Integrity, Information Security, validation and change control requirements.
• Own and continuously improve ITSM processes, including Incident, Request, Problem, Knowledge and Major Incident Management.
• Oversee IT hardware, software, collaboration platforms, asset lifecycle management and operational procurement activities.
• Manage third party suppliers and service providers, ensuring agreed service levels, compliance and delivery commitments are achieved.
• Drive cyber security, identity and access management, business continuity and disaster recovery activities, including audit and inspection support.
• Monitor service performance through KPIs and customer feedback, championing continuous improvement, automation and a customer focused support culture.

Skills

Leadership

GxP compliance

End-user support

IT service management

Cyber security

Education

Degree in a relevant field or HNC/HND

Tools

Operating systems

Networking

Hardware

ITSM tools

Security systems

Job description

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AtOXB, our people are at the heart of everything we do. We’re on a mission to enable life-changing therapies to reach patients around the world—and we’re looking for passionate individuals who embody our core values every day:Responsible, Responsive, Resilient, and Respectful.

We’re currently recruiting for anIT Support Manager to join our Information Systems team. In this role, you willlead and manage the day-to-day operations of the IT Support team, ensuring reliable, secure and efficient IT services, playing a key part in advancing our mission and making a real difference.

Your responsibilities in this role would be to:

• Lead day to day IT Support operations, ensuring reliable, high performing services and systems across the business.
• Manage and develop the IT Support team, prioritising workloads and ensuring timely resolution of incidents, requests and user issues.
• Ensure IT operations remain compliant with GxP, Data Integrity, Information Security, validation and change control requirements.
• Own and continuously improve ITSM processes, including Incident, Request, Problem, Knowledge and Major Incident Management.
• Oversee IT hardware, software, collaboration platforms, asset lifecycle management and operational procurement activities.
• Manage third party suppliers and service providers, ensuring agreed service levels, compliance and delivery commitments are achieved.
• Drive cyber security, identity and access management, business continuity and disaster recovery activities, including audit and inspection support.
• Monitor service performance through KPIs and customer feedback, championing continuous improvement, automation and a customer focused support culture.

We are looking for:

• Proven experience supporting enterprise IT infrastructure and GMP-regulated computerised systems within a regulated environment.
• A degree in a relevant field or HNC/HND would be advantageous.
• Strong technical knowledge of operating systems, networking, hardware, software and end-user support.
• Proven direct line management experience, with a strong track record of leadership, collaboration, and knowledge sharing.

About Us:

OXB (LSE: OXB) is a global quality and innovation-led contract development and manufacturing organisation (CDMO) in cell and gene therapy with a mission to enable its clients to deliver life changing therapies to patients around the world.

One of the original pioneers in cell and gene therapy, OXB has 30 years of experience in viral vectors; the driving force behind the majority of cell and gene therapies. OXB collaborates with some of the world’s most innovative pharmaceutical and biotechnology companies, providing viral vector development and manufacturing expertise in lentivirus, adeno-associated virus (AAV), adenovirus and other viral vector types. OXB’s world-class capabilities range from early-stage development to commercialisation. These capabilities are supported by robust quality-assurance systems, analytical methods and depth of regulatory expertise.

OXB offers a vast number of technologies for viral vector manufacturing, including a 4th generation lentiviral vector system (the TetraVecta system), a dual-plasmid system for AAV production, suspension and perfusion process using process enhancers and stable producer and packaging cell lines.

OXB, a FTSE250 and FTSE4Good constituent, is headquartered in Oxford, UK. It has development and manufacturing facilities across Oxfordshire, UK, Lyon and Strasbourg, France, Bedford MA, and Durham NC, US.

Why Join Us?

• Wellbeing programsthat support your mental and physical health
• Career development opportunitiesto help you grow and thrive
• Supportive, inclusive, and collaborative culture
• State-of-the-art labs and manufacturing facilities
• A company that lives its values:Responsible, Responsive, Resilient, Respect

We want you to feel inspired every day. At OXB, we’re future-focused and growing fast. We succeed together-through passion, commitment, and teamwork.