IT Support Manager

Adria Solutions; Birmingham; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company is seeking an experienced IT Support Manager in Birmingham, offering a hybrid working environment. The role involves leading the IT department, managing internal operations, and ensuring robust infrastructure across domestic and international offices. Ideal candidates will possess extensive senior IT experience with a strong understanding of network management and cloud-based services.

Benefits

25 days holiday plus Bank Holidays

Trialling unmetered leave in 2024

Qualifications

• Extensive experience in senior IT roles, especially in network administration.
• Expertise with Cisco network environments and cloud IT systems.
• Familiar with Apple ecosystem management (macOS, iOS) using Jamf.

Responsibilities

• Manage internal IT infrastructure, networking, and cloud-hosted services.
• Ensure security of data, networks, and backup systems.
• Oversee IT budgeting and manage the IT Helpdesk System.

Skills

Network administration

Troubleshooting

Cloud-based service management

IT ticketing systems management

Security management

Education

Apple certifications (e.g., ACSP)

CCNP and/or CCNA certification

Tools

Cisco networking

Google Workspace

Jamf

Atlassian products

Palo Alto

Job description

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IT Support Manager - Birmingham - Hybrid Working

We seek an experienced IT Support Manager to lead our client's IT team, focusing on internal operations and collaboration systems. This role is essential for maintaining and improving our IT infrastructure, which supports domestic and international offices and remote workers. Our client's cloud-based environment uses Google Workspace, Zoom, Cisco, Palo Alto, Okta, and Jamf, with a primary user base on Mac systems and a transition from Windows underway. This is an excellent opportunity for a seasoned IT professional to contribute meaningfully.This person will essentially be leading the company's IT department.

Key Responsibilities:

• Manage internal IT, networking, and cloud-hosted services
• Create and maintain systems architecture documentation
• Ensure security of data, networks, and backup systems
• Lead hardware and software upgrades
• Troubleshoot and resolve system issues strategically
• Assess new technologies and conduct cost/benefit analyses
• Oversee IT budgeting and manage the IT Helpdesk System

Requirements:

• Extensive experience in senior IT roles, including network administration and troubleshooting
• Expertise in managing Cisco network environments
• Familiarity with the Apple ecosystem, managing macOS and iOS devices with Jamf
• Experience with Google Workspace, Okta, Atlassian products, Zoom, and other cloud IT systems
• Proficiency in cloud-based IT service management, particularly AWS infrastructure
• Strong understanding of VPN, DNS, DHCP, LANs/VLANs, and firewall management (preferably Palo Alto)
• Skilled in IT ticketing systems management and record-keeping

Desirable Qualifications:

• Apple certifications (e.g., ACSP), Jamf training, or equivalent
• Okta Essentials training and certification
• CCNP and/or CCNA certification or similar
• Knowledge of ISO 27001 and other security standards
• Experience managing Zoom services
• 25 days holiday, plus Bank Holidays (trialling unmetered leave in 2024)