Dealer Support Manager

TipTopJob; Lancashire; Remote; GBP 40,000 - 52,000; Full time

Job summary

A leading materials handling company is seeking a Dealer Support Manager to join its management team. This home-based role involves supporting dealers across the Midlands and North, focusing on building strong customer relationships and implementing process improvements. The successful candidate will benefit from a competitive salary, bonuses, and comprehensive perks.

Benefits

10% Annual Bonus

Company Car

Fuel Card

Laptop

Phone

26 Days Holiday

Bank Holidays

6% Employer Pension

4% Employee Pension

Broadband Contribution

Qualifications

• Experience in a similar role is required.
• Proven ability to build and develop strong customer relationships.
• Excellent planning and organizational skills.

Responsibilities

• Serve as the first point of contact for dealers, providing support and guidance.
• Handle quoting, pricing, and technical support for dealers.
• Promote dealer engagement through social media.

Skills

Customer Relationship Management

Planning

Organizational Skills

Job description

Dealer Support Manager (Customer Support/Service)

Circa GBP 40,000 Base + 10% Annual Bonus + Company Car + Fuel Card + Laptop + Phone + 26 Days Holiday + Bank Holidays + 6% Employer and 4% Employee Pension + Broadband Contribution

Location: Midlands and North Territory

Working hours: 8am to 4.30pm, Monday to Thursday, and until 4pm on Friday

We are offering a Dealer Support Manager role in a world-leading materials handling company. This position is ideal for those seeking to join a successful and collaborative management team where you can positively influence dealer relationships and team dynamics.

Candidates should have experience in a similar role, managing accounts or customer relationships. Building and maintaining strong customer relationships is crucial. A technical background is advantageous but not essential, as full training on products and services will be provided.

The role is home-based with travel across the Midlands and North, supporting dealers selling forklift trucks on behalf of the manufacturer. Your responsibilities include ensuring clear communication, adopting best practices, and implementing process improvements.

The company is part of a global group known for offering progressive, long-term careers.

The Dealer Support Manager Role In Brief

• Serve as the first point of contact for dealers: providing support, guidance, and administrative assistance
• Handle quoting, pricing, and technical support
• Promote dealer engagement through social media to enhance brand awareness
• Assist dealer sales teams with order processing and control

The Person Required

• Experience in a similar role
• Proven ability to build and develop strong customer relationships
• Excellent planning and organizational skills
• Technical background (preferred but not mandatory)