IT Support / IT Trainer

Hays; York and North Yorkshire; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

Hays is recruiting for an IT Support / IT Trainer in York. This role includes hands-on IT support and delivering training sessions to new starters. Ideal candidates will possess strong communication and organizational skills, and have a good understanding of business processes.

Benefits

Salary up to £36,000

Hybrid working after probation

Qualifications

• Experience delivering training in a professional services environment.
• Strong understanding of business processes.
• Comfortable supporting users with 'how to use' systems.

Responsibilities

• Provide hands-on IT support to colleagues.
• Deliver tailored training sessions on IT systems.
• Travel within North and East Yorkshire for support.

Skills

Interpersonal skills

Organisational skills

Communication skills

Understanding of business processes

MS Office

Job description

Hays North Yorkshire, England, United Kingdom

IT Support / IT Trainer

Hays North Yorkshire, England, United Kingdom

This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

IT SUPPORT / IT TRAINER

LOCATION - YORK
SALARY - £32,000 to £36,000 (Dependent on Experience)
Your new role
Hays Recruitment are working closely with an organisation in York to recruit an IT Support Analyst / IT Trainer. The role offers the successful candidate an opportunity to help the company with hands-on IT support & help colleagues with internal system issues and problems. The other element of the role will require the person to help new starters during the onboarding stage to learn their IT systems and software, delivering tailored training sessions on IT systems and internal processes. This role requires travel within North and East Yorkshire, so the successful candidate must have access to their own vehicle.

What you'll need to succeed

• Experience of delivering training and/or onboarding in a professional services environment
• Strong understanding of business processes and a methodical approach to identifying gaps, inefficiencies or non-compliance with procedures.
• Comfortable supporting users with questions related to "how to use" systems and processes - not just the technical aspects
• Excellent interpersonal skills - friendly, approachable, and confident, engaging with users at all levels.
• Experience supporting change initiatives or technology rollouts is desirable.
• Good organisational skills, with the ability to manage multiple priorities and adapt to the needs of different departments.
• Excellent verbal and written communication skills, with the ability to simplify technical concepts easily - be able to explain technical systems to non-technical colleagues
• A good level of competence in MS Office is essential.
• Willingness and ability to travel to all our offices on a regular basis

What you'll get in return
Salary up to £36,000 / HYBRID working after probation period / Must be able to drive & have own vehicle.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training

• Industries

  Desktop Computing Software Products

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