IT Support / IT Trainer. Job in Yorkshire Education & Training Jobs

Hays Technology; Redcar; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

A leading recruitment organization seeks an IT Support Analyst / Trainer for a role in York. The successful candidate will deliver hands-on IT support and training to new staff, requiring strong interpersonal skills and a methodical approach. This hybrid role also involves regular travel within North and East Yorkshire.

Benefits

Hybrid working after probation period

Travel to various offices

Qualifications

• IT support experience at 1st Line Level is essential.
• Experience delivering training in a professional environment is required.
• Strong understanding of business processes and excellent communication skills.

Responsibilities

• Provide hands-on IT support and assist colleagues with technical issues.
• Deliver tailored training sessions for new starters on IT systems.
• Manage multiple priorities and adapt to various departmental needs.

Skills

IT Support experience - 1st Line Level

Delivering training

Interpersonal skills

Organisational skills

Verbal and written communication skills

Competence in MS Office

Job description

IT SUPPORT / IT TRAINER

LOCATION - YORK
SALARY - 32,000 to 36,000 (Dependent on Experience)
Your new role
Hays Recruitment are working closely with an organisation in York to recruit an IT Support Analyst / IT Trainer. The role offers the successful candidate an opportunity to help the company with hands-on IT support & help colleagues with internal system issues and problems. The other element of the role will require the person to help new starters during the onboarding stage to learn their IT systems and software, delivering tailored training sessions on IT systems and internal processes. This role requires travel within North and East Yorkshire, so the successful candidate must have access to their own vehicle.

What you'll need to succeed

• IT Support experience - 1st Line Level
• Experience of delivering training and/or onboarding in a professional services environment
• Strong understanding of business processes and a methodical approach to identifying gaps, inefficiencies or non-compliance with procedures.
• Comfortable supporting users with questions related to "how to use" systems and processes - not just the technical aspects
• Excellent interpersonal skills - friendly, approachable, and confident, engaging with users at all levels.
• Experience supporting change initiatives or technology rollouts is desirable.
• Good organisational skills, with the ability to manage multiple priorities and adapt to the needs of different departments.
• Excellent verbal and written communication skills, with the ability to simplify technical concepts easily - be able to explain technical systems to non-technical colleagues
• A good level of competence in MS Office is essential.
• Willingness and ability to travel to all our offices on a regular basis

What you'll get in return
Salary up to 36,000 / HYBRID working after probation period / Must be able to drive & have own vehicle.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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