IT Systems Support Intern Brilliance Soft Limited

Brilliancesoft Limited; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A technology solutions company is seeking an enthusiastic IT Systems Support Intern to join their dynamic team in Birmingham. This role is ideal for students or graduates eager to gain practical experience in IT systems, troubleshooting, and infrastructure management. Responsibilities include assisting in hardware maintenance, providing technical support, monitoring system performance, and collaborating with the IT team on upgrades. This internship offers a unique opportunity to learn and grow in the IT field.

Responsibilities

• Assist in installation and maintenance of computer hardware and software.
• Provide first-level technical support to employees.
• Monitor system performance and report irregularities.
• Support network security protocols.
• Document common issues and prepare troubleshooting guides.
• Assist in setting up new user accounts.
• Perform system backups and data recovery tests.
• Maintain IT inventory records.
• Support software updates and patches.
• Help with printer and peripheral maintenance.
• Monitor email and internet usage compliance.
• Collaborate with the IT team on upgrades.
• Test new hardware and software solutions.
• Provide support for online meetings.

Job description

Overview

We are seeking an enthusiastic IT Systems Support Intern to join our dynamic team. This role is ideal for students or graduates eager to gain practical, hands‑on experience in IT systems, troubleshooting, and infrastructure management.

Key Responsibilities

• ✔️ Assist in the installation, configuration, and maintenance of computer hardware and software
• ✔️ Provide first-level technical support to employees and clients
• ✔️ Monitor system performance and report any irregularities
• ✔️ Support network security protocols and ensure compliance with IT policies
• ✔️ Document common issues and prepare troubleshooting guides
• ✔️ Assist in setting up new user accounts and permissions
• ✔️ Perform system backups and data recovery tests
• ✔️ Maintain IT inventory and asset tracking records
• ✔️ Support in software updates and system patches
• ✔️ Assist with printer, scanner, and peripheral device maintenance
• ✔️ Monitor email and internet usage policies for compliance
• ✔️ Collaborate with the IT team on system upgrade projects
• ✔️ Test new hardware and software solutions before rollout
• ✔️ Provide support for online meetings and video conferencing tools
• ✔️ Participate in IT process improvement initiatives