IT Support Executive: Hardware & Software Troubleshooter

Silcom Recruitment; Southampton; Sur place; GBP 25 000 - 31 000; Plein temps

Résumé du poste

Silcom Recruitment are actively searching for qualified IT professionals to join our premium client as an IT Support Executive in the Southampton area. You will log and process all calls and tickets, assisting with hardware and software installs as well as IT support for Microsoft applications and in-house systems.

Reporting to the Head of IT, you’ll work in a refurbished office with an experienced team. Duties include monitoring ticket queues, updating staff on fault progress, potentially

Responsabilités

• Monitor ticket queues and chase as required, updating staff with fault progress and timescales. Wherever possible closing helpdesk calls directly
• The support of hardware and software for devices and applications from Servers, Desktops and Laptops - Manage and set up new hardware following IT policies and procedures
• OS Setup/Support - Microsoft Windows 10, Mac OS & Anti-Virus support
• Able to assimilate information quickly and provide considered responses as well as the creation of 'how to' user guides for staff
• Possibly - Visiting sites in the south of England where 'hands on' is necessary
• Attention to detail, maintaining a high standard, accurate quality of work
• Good analytical, problem solving skills and enthusiasm for continual learning

Description du poste

Silcom Recruitment are actively searching for qualified IT professionals to join our premium client as an IT Support Executive in the Southampton area. You will log and process all calls and tickets, assisting with hardware and software installs as well as IT support for Microsoft applications and in-house systems.

Reporting to the Head of IT, you’ll work in a refurbished office with an experienced team. Duties include monitoring ticket queues, updating staff on fault progress, potentially