IT Support Executive - Southampton

Silcom Recruitment; Southampton; On-site; GBP 25,000 - 31,000; Full time

Job summary

Silcom Recruitment are actively searching for qualified IT professionals to join our premium client as an IT Support Executive in the Southampton area. You will log and process all calls and tickets, assisting with hardware and software installs as well as IT support for Microsoft applications and in-house systems.

Reporting to the Head of IT, you’ll work in a refurbished office with an experienced team. Duties include monitoring ticket queues, updating staff on fault progress, potentially

Responsibilities

• Monitor ticket queues and chase as required, updating staff with fault progress and timescales. Wherever possible closing helpdesk calls directly
• The support of hardware and software for devices and applications from Servers, Desktops and Laptops - Manage and set up new hardware following IT policies and procedures
• OS Setup/Support - Microsoft Windows 10, Mac OS & Anti-Virus support
• Able to assimilate information quickly and provide considered responses as well as the creation of 'how to' user guides for staff
• Possibly - Visiting sites in the south of England where 'hands on' is necessary
• Attention to detail, maintaining a high standard, accurate quality of work
• Good analytical, problem solving skills and enthusiasm for continual learning

Job description

The Role:

Silcom Recruitment are actively searching for qualified and experienced IT professionals to join our premium client as an IT Support Executive in the Southampton area.

Our client is a large automotive corporation, seeking a competent person to act as an IT Support Executive, logging and processing all calls/emails and tickets that are risen. You will be called upon to assist with both hardware and software instalments as well as general IT support with Microsoft applications and various in-house systems.

You would be reporting directly to the group Head of IT and working within a newly refurbished office environment alongside an experienced team of IT Support professionals.

As an IT Support Executive, you will be responsible for the following:

Monitor ticket queues and chase as required, updating staff with fault progress and timescales. Wherever possible closing helpdesk calls directly

The support of hardware and software for devices and applications from Servers, Desktops and Laptops - Manage and set up new hardware following IT policies and procedures

OS Setup/Support - Microsoft Windows 10, Mac OS & Anti-Virus support

Able to assimilate information quickly and provide considered responses as well as the creation of 'how to' user guides for staff

Possibly - Visiting sites in the south of England where 'hands on' is necessary

Attention to detail, maintaining a high standard, accurate quality of work

Good analytical, problem solving skills and enthusiasm for continual learning

The Package:

Salary: Up to £28,000 per annum [experience dependent]

Hours [Full-Time]: Monday-Friday - 8:00am - 5:00pm (hours subject to change)

If you believe you have the necessary knowledge, experience and enthusiasm to succeed as a IT Support Executive...