IT Support Engineer / Technical Support Analyst

Joseph Hage Aaronson & Bremen LLP; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading law practice in the London area is seeking an IT Support Engineer to join their dynamic technology team. This role involves providing first-line support, managing incidents, and enhancing the firm's technological capabilities. The ideal candidate will have a proactive approach, excellent organizational skills, and a strong interest in technology advancements. Opportunities for continuous learning and mentorship are provided to support your career growth.

Benefits

Online continuous learning subscription

Mentorship within the team

Qualifications

• Experience with Microsoft 365 and endpoint devices.
• Fundamental understanding of networking and security principles.

Responsibilities

• First point of contact for tech support queries.
• Diagnose and resolve technical hardware and software issues.
• Manage purchasing of new hardware and software.

Skills

Organisational Skills

Problem Solving

Communication

Tools

Microsoft 365

Windows

Mac

Android

iPhone

Word

Excel

PowerPoint

Teams

OneDrive

SharePoint

Outlook

Job description

IT Support Engineer / Technical Support Analyst

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Who are we?

The Technology Team plays a fundamental part in the business, providing various services to staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm.

What is the open position?

The IT Support Engineer / Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support, you will work closely with stakeholders and all staff members. You’ll be responsible for logging, managing, and owning incidents and requests, and proactively monitoring their progress.

Who are we looking for?

A motivated individual with:

• A friendly, helpful, and patient personality.
• Willingness to learn new things every day, research and apply different methods.
• Determination and persistence.
• Unwavering interest in recent technology advancements.
• Great organisational skills and who is proactive.
• Experience with: Microsoft 365; Windows and Mac endpoint devices; Android and iPhone mobile devices
• Competency in Microsoft applications: Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook
• Fundamental understanding of networking and information security principles.

What will you be doing?

• Being first point of contact for all tech support queries via e-mail, phone or messages.
• Identifying users’ needs and solving problems proactively, by suggesting innovative solutions.
• Help with reported issues and queries.
• Diagnose and resolve technical hardware and software issues.
• Identify and escalate incidents where required.
• Creating and updating documentation and content on internal knowledgebase and our Intranet.
• Participate in planning and implementing continuous improvements to our systems and workflows.
• Build and manage excellent working relationships with other departments and all staff members.
• Manage purchasing of new hardware, software, licenses, and maintain records on their allocation.
• Setting up and maintain AV and conferencing equipment.
• Travel within Zone 1 in London to various company locations.

How will we help you succeed?

• Online continuous learning subscription to support your growth and career.
• Mentorship within the team to help with obstacles and learn from them together.
• An environment where teamplay and individuality are equally cherished.
• Opportunities to be directly involved in technical decisions and workflows.
• Exposure to all levels of project implementation.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Law Practice

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