Technical Service Specialist / Repair Technician

TN United Kingdom; Greater London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a Technical Service Specialist to enhance their Technical Services department. This role involves troubleshooting, repairing, and providing exceptional technical support for innovative entertainment technology products. You will handle incoming repairs, assess product conditions, and communicate with customers throughout the repair process. The position offers a dynamic work environment with opportunities for training and development. If you have a passion for technology and a knack for problem-solving, this is a fantastic opportunity to make a significant impact.

Benefits

Health and wellness benefits

Retirement savings plan

Dynamic, collaborative work environment

Qualifications

• 3-5 years experience in electronic repair preferred.
• Ability to work independently and willingness to travel within Europe.

Responsibilities

• Troubleshoot and repair all company products efficiently.
• Provide technical support via phone and email.

Skills

Problem-solving skills

Communication skills

Manual dexterity

Soldering skills

Ability to read schematics

Education

Technical degree in Electronics

Tools

Hand tools

Small power tools

Test equipment

Job description

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Technical Service Specialist / Repair Technician, Greenford

Client: Virtual Human Resources Ltd

Location: Greenford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 06290739d09f

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Overview:

We are seeking a Technical Service Specialist to join our Technical Services department in the United Kingdom. As a leading manufacturer of entertainment technology, we are dedicated to creating exceptional experiences for our clients through our cutting-edge products. The Technical Service Specialist will play a vital role in troubleshooting, repairing, and providing technical support for our products.

Responsibilities:

• Handle incoming repairs
• Provide troubleshooting and repair for all company products
• Assess whether a product can be repaired or needs replacement
• Complete paperwork related to repairs and shipments
• Coordinate with TS Admin for RMA returns
• Offer technical support via phone and email
• Diagnose technical issues accurately
• Ensure repairs are completed within the agreed timeframe
• Communicate with customers about progress and document follow-up actions
• Guide customers on software upgrades
• Configure new equipment for production
• Implement Engineering Change Orders on warehoused goods as needed
• Support trade shows, including pre-show setup and attendance
• Manage demo and loaner equipment logistics
• Report quality and service issues
• Train internal staff, external technicians, and customers on product repairs
• Prepare and deliver training workshops
• Assist in product testing for R&D
• Provide field technical support occasionally
• Perform additional duties and special projects as assigned

Qualifications:

• Technical degree in Electronics or related field
• 3-5 years experience in electronic repair preferred
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Willingness to travel within Europe occasionally
• Ability to work independently
• Knowledge of PCB, electronics, and mechanical assembly preferred
• Ability to read schematics and prints
• Manual dexterity and soldering skills
• Proficiency with hand tools, small power tools, and test equipment
• Understanding of wiring regulations
• Ability to lift up to 23 kg

Day-to-Day Responsibilities:

The Technical Service Specialist will troubleshoot, repair, and support our products through various channels, including paperwork, technical support, trade shows, and training sessions.

• Health and wellness benefits
• Retirement savings plan
• Dynamic, collaborative work environment

If you meet the qualifications and are passionate about delivering exceptional service, we encourage you to apply. For inquiries, contact us at [emailprotected].