IT Support Engineer / Technical Support Analyst

ZipRecruiter; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in London is seeking an IT Support Engineer to join their dynamic Technology Team. This role involves providing first-line support, managing incidents, and collaborating with various departments. The ideal candidate will have strong communication skills, a user-first mindset, and experience with Microsoft applications. Opportunities for continuous learning and mentorship are provided to support your growth.

Benefits

Online continuous learning subscription

Mentorship within the team

Opportunities for technical decision involvement

Qualifications

• Motivated individual with outstanding communication skills.
• Experience with Microsoft 365 and various devices.
• Fundamental understanding of networking principles.

Responsibilities

• First point of contact for tech support queries.
• Diagnose and resolve technical hardware and software issues.
• Manage purchasing of new hardware and software.

Skills

Communication

Organisational Skills

Problem Solving

User Experience Mindset

Tools

Microsoft 365

Windows

Mac

Android

iPhone

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Microsoft OneDrive

Microsoft SharePoint

Microsoft Outlook

Job description

Job Description

Who are we?

The Technology Team plays a fundamental part in the business, providing various services to staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm.

What is the open position?

The IT Support Engineer / Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support, you will work closely with stakeholders and all staff members. You’ll be responsible for logging, managing, and owning incidents and requests, and proactively monitoring their progress.

Who are we looking for?

A motivated individual with:

• A friendly, helpful, and patient personality.
• Outstanding communication skills.
• Willingness to learn new things every day, research and apply different methods.
• Determination and persistence.
• Unwavering interest in recent technology advancements.
• User experience-first mindset.
• Great organisational skills and who is proactive.
• Experience with: Microsoft 365; Windows and Mac endpoint devices; Android and iPhone mobile devices
• Competency in Microsoft applications: Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook
• Fundamental understanding of networking and information security principles.

What will you be doing?

• Being first point of contact for all tech support queries via e-mail, phone or messages.
• Identifying users’ needs and solve problems proactively, by suggesting innovative solutions.
• Help with reported issues and queries.
• Diagnose and resolve technical hardware and software issues.
• Identify and escalate incidents where required.
• Creating and updating documentation and content on internal knowledgebase and our Intranet.
• Participate in planning and implementing continuous improvements to our systems and workflows.
• Build and manage excellent working relationships with other departments and all staff members.
• Manage purchasing of new hardware, software, licenses, and maintain records on their allocation.
• Setting up and maintain AV and conferencing equipment.
• Travel within Zone 1 in London to various company locations

How will we help you succeed?

• Online continuous learning subscription to support your growth and career.
• Mentorship within the team to help with obstacles and learn from them together.
• An environment where teamplay and individuality are equally cherished.
• Opportunities to be directly involved in technical decisions and workflows.
• Exposure to all levels of project implementation.