Technical Support Engineer / IT Service Desk Analyst / SolarWinds

ZipRecruiter; Worthing; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer / IT Service Desk Analyst to join their dynamic team in Worthing. This role offers an exciting opportunity to engage in root cause analysis, network administration, and application management. You will be responsible for managing support cases, troubleshooting issues, and hosting remote sessions while maintaining excellent customer relationships. With a commitment to quality and integrity, this company values teamwork and offers a hybrid working model, allowing you to balance office and home working. If you're passionate about IT and customer support, this position could be your next career move.

Benefits

25 days of annual leave + bank holidays

Private medical insurance

Pension scheme

Flexible rewards & wellbeing benefits

Employee Assistance Programme

Electric Vehicle Scheme

Cycle to Work scheme

Social events

Training & Development Opportunities

Qualifications

• Solid experience with root cause analysis and network management protocols.
• Knowledge of Windows Server OS, SQL, IIS, and Exchange Server.

Responsibilities

• Manage support cases and troubleshoot customer environments.
• Host remote sessions and maintain customer contact.
• Document bugs and recommend process improvements.

Skills

Root cause analysis

Data centre architecture

Network administration and troubleshooting

Windows Server OS

SQL

IIS

Exchange Server

Documentation and technical writing

Customer relationship management

Communication skills

Tools

Microsoft 365

Azure AD

AWS

Monitoring tools

Job description

Job Description

Technical Support Engineer / IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server is required for a leading IT management solutions provider based in Worthing, West Sussex.

SALARY: £29,000 - £35,000 per annum + Benefits (see below)

LOCATION: Worthing, West Sussex / Hybrid Working (3 Days per Week in the Office in Worthing and 2 Days per Week from Home)

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Technical Support Engineer / IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server.

Working as a Technical Support Engineer / IT Service Desk Analyst, you will join the team to manage support cases, troubleshoot issues, and host remote sessions.

As the Technical Support Engineer / IT Service Desk Analyst, you will also maintain customer contact, meet SLA targets, and help clients understand system functionality, whilst contributing to a team that values unity, integrity, and quality.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as a Technical Support Engineer / IT Service Desk Analyst include:

1. Manage support cases
2. Troubleshoot customer environments
3. Host remote sessions
4. Maintain customer contact
5. Document bugs and procedures
6. Share information with Sales
7. Guide junior team members
8. Recommend process improvements
9. Follow security policies
10. Assist in testing patches and updates

CANDIDATE REQUIREMENTS

Essential Experience

• Root cause analysis
• Data centre architecture
• Network and application management protocols
• Network administration and troubleshooting
• Windows Server OS knowledge
• Experience with SQL, IIS, and Exchange
• Documentation and technical writing
• Customer relationship management
• Communication and organisational skills
• Ability to learn complex topics
• Flexibility and attention to detail

Desirable Skills

• Experience with monitoring tools
• Hands-on experience with Microsoft 365, Azure AD, AWS
• SQL query knowledge
• Awareness of cloud services
• Understanding of Active Directory
• Industry certifications
• Scripting or programming knowledge
• Linux administration
• Awareness of security standards
• Backup solutions and disaster recovery strategies

BENEFITS

• 25 days of annual leave + bank holidays
• Private medical insurance
• Pension scheme
• Flexible rewards & wellbeing benefits
• Employee Assistance Programme
• Electric Vehicle Scheme + Cycle to Work scheme
• Social events
• Training & Development Opportunities

Candidates must have the right to work in the UK. This position is not eligible for sponsorship.

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us, you give us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13364

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