IT Support Engineer / Technical Support Analyst

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading firm in London is seeking an IT Support Engineer / Technical Support Analyst to join their dynamic Technology Team. The role involves first-line support, managing incidents, and collaborating with various departments. Ideal candidates will possess strong organizational skills, a proactive attitude, and experience with Microsoft applications and devices. The company offers continuous learning opportunities and mentorship to support career growth.

Benefits

Online continuous learning subscriptions

Mentorship within the team

Teamwork and individuality valued

Qualifications

• Motivated individual with a friendly personality.
• Experience with Microsoft applications and devices.
• Fundamental understanding of networking and security.

Responsibilities

• First point of contact for tech support queries.
• Diagnosing and resolving hardware and software issues.
• Managing purchasing of new hardware and software.

Skills

Organisational Skills

Proactivity

Determination

Interest in Technology

Tools

Microsoft 365

Windows

Mac

Android

iPhone

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

OneDrive

SharePoint

Outlook

Job description

Social network you want to login/join with:

IT Support Engineer / Technical Support Analyst, London

Client:

Joseph Hage Aaronson & Bremen LLP

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Who are we?

The Technology Team plays a fundamental part in the business, providing various services to staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm.

What is the open position?

The IT Support Engineer / Technical Support Analyst position offers a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support, you will work closely with stakeholders and all staff members. You’ll be responsible for logging, managing, and owning incidents and requests, and proactively monitoring their progress.

Who are we looking for?

A motivated individual with:

• A friendly, helpful, and patient personality.
• Willingness to learn new things every day, research, and apply different methods.
• Determination and persistence.
• Unwavering interest in recent technology advancements.
• Great organisational skills and proactivity.
• Experience with: Microsoft 365; Windows and Mac endpoint devices; Android and iPhone mobile devices.
• Competency in Microsoft applications: Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook.
• Fundamental understanding of networking and information security principles.

What will you be doing?

• Being the first point of contact for all tech support queries via e-mail, phone, or messages.
• Identifying users’ needs and solving problems proactively by suggesting innovative solutions.
• Helping with reported issues and queries.
• Diagnosing and resolving technical hardware and software issues.
• Identifying and escalating incidents where required.
• Creating and updating documentation and content on internal knowledgebases and our Intranet.
• Participating in planning and implementing continuous improvements to our systems and workflows.
• Building and managing excellent working relationships with other departments and staff members.
• Managing the purchasing of new hardware, software, licenses, and maintaining records of their allocation.
• Setting up and maintaining AV and conferencing equipment.
• Traveling within Zone 1 in London to various company locations.

How will we help you succeed?

• Online continuous learning subscriptions to support your growth and career.
• Mentorship within the team to help overcome obstacles and learn collaboratively.
• An environment where teamwork and individuality are equally valued.
• Opportunities to be directly involved in technical decisions and workflows.
• Exposure to all levels of project implementation.