Technical Support Engineer / IT Service Desk Analyst / SolarWinds

AWD online; Worthing; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer / IT Service Desk Analyst to join their dynamic team in Worthing. This role offers the opportunity to engage in root cause analysis, manage support cases, and troubleshoot various IT issues. With a focus on customer satisfaction, you'll play a crucial role in ensuring seamless operations and maintaining high service standards. The company promotes a hybrid working model, allowing you to balance office and remote work effectively. This is an exciting chance to grow your career in a supportive environment that values integrity and quality.

Benefits

25 days of annual leave + bank holidays

Private medical insurance

Pension scheme

Flexible rewards & wellbeing benefits

Employee Assistance Programme

Electric Vehicle Scheme

Cycle to Work scheme

Social events

Training & Development Opportunities

Qualifications

• Solid experience in root cause analysis and troubleshooting.
• Knowledge of network management protocols and Windows Server OS.

Responsibilities

• Manage support cases and troubleshoot customer environments.
• Host remote sessions and maintain customer contact.

Skills

Root cause analysis

Network administration

Windows Server OS

SQL

IIS

Exchange Server

Documentation and technical writing

Customer relationship management

Communication skills

Organisational skills

Tools

Microsoft 365

Azure AD

AWS

Monitoring tools

Active Directory

Linux administration

Job description

Technical Support Engineer / IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server is required for a leading IT management solutions provider based in Worthing, West Sussex.

SALARY: £29,000 - £35,000 per annum + Benefits (see below)

LOCATION: Worthing, West Sussex / Hybrid Working (3 Days per Week in the Office in Worthing and 2 Days per Week from Home)

JOB TYPE: Full-Time, Permanent

Job Overview

We have a fantastic new job opportunity for a Technical Support Engineer / IT Service Desk Analyst with solid experience in root cause analysis, data centre architecture, network and application management protocols, network administration, troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server.

In this role, you will manage support cases, troubleshoot issues, and host remote sessions. You will also maintain customer contact, meet SLA targets, and help clients understand system functionality, contributing to a team that values unity, integrity, and quality.

Apply Today

If this job aligns with your skills and career goals, please send your CV promptly for our Recruitment Team to review.

Duties

• Manage support cases
• Troubleshoot customer environments
• Host remote sessions
• Maintain customer contact
• Document bugs and procedures
• Share information with Sales
• Guide junior team members
• Recommend process improvements
• Follow security policies
• Assist in testing patches and updates

Candidate Requirements

Essential Experience

• Root cause analysis
• Data centre architecture
• Network and application management protocols
• Network administration and troubleshooting
• Windows Server OS knowledge
• Experience with SQL, IIS, and Exchange
• Documentation and technical writing
• Customer relationship management
• Communication and organisational skills
• Ability to learn complex topics
• Flexibility and attention to detail

Desirable Skills

• Experience with monitoring tools
• Hands-on experience with Microsoft 365, Azure AD, AWS
• SQL query knowledge
• Awareness of cloud services
• Understanding of Active Directory
• Industry certifications
• Scripting or programming knowledge
• Linux administration
• Awareness of security standards
• Backup solutions and disaster recovery strategies

Benefits

• 25 days of annual leave + bank holidays
• Private medical insurance
• Pension scheme
• Flexible rewards & wellbeing benefits
• Employee Assistance Programme
• Electric Vehicle Scheme + Cycle to Work scheme
• Social events
• Training & Development Opportunities

Candidates must have the right to work in the UK. This position is not eligible for sponsorship.

How to Apply

To be considered, please submit your CV to our Recruitment Team. Your details will be reviewed and, if suitable, forwarded to our Client for consideration. By applying, you consent to this process.

Job Ref: AWDO-P13364

Full-Time, Permanent Jobs, Careers, and Vacancies in Worthing, West Sussex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specializes in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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