IT Support Engineer: Scale Systems for Quantum Computing

OQC; Reading; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

OQC in Reading is seeking an IT Support Engineer to keep our technology estate reliable, secure and scalable. You’ll provide hands-on 1st and 2nd line support, contribute to more complex 3rd line issues, and help improve IT operations.

Reporting to the Head of IT, you’ll manage Windows, macOS, Linux, cloud platforms, networks and end‑user devices, collaborating across teams to drive security and governance while growing your technical depth with emerging technologies.

Qualifications

• Experience delivering 1st and 2nd line IT support in an SLA-driven environment.
• Strong troubleshooting across Windows, macOS and Linux desktop/server environments.
• Hands-on experience with cloud technologies (Google Workspace, Microsoft 365, Azure) and standard IT tools.
• Experience maintaining IT documentation, knowledge bases and asset records.

Responsibilities

• Own 1st and 2nd line support requests from initial diagnosis to resolution within SLAs.
• Troubleshoot and maintain Windows, macOS, Linux, cloud services, and end-user hardware.
• Monitor IT systems, identify risks, and support incident, backup and resilience processes.
• Support onboarding/offboarding with accurate hardware/software/licence records and access management.
• Contribute to IT knowledge base and mentor junior colleagues; participate in cross-team projects.

Skills

1st and 2nd line IT support

Windows 10/11

Windows Server

macOS

Ubuntu Linux

Google Workspace

Microsoft 365

Azure/Entra

IT documentation

SLA awareness

Education

BSc in IT or relevant discipline

Tools

Google Workspace

Microsoft 365

Azure/Entra

IT ticketing systems

Job description

OQC in Reading is seeking an IT Support Engineer to keep our technology estate reliable, secure and scalable. You’ll provide hands-on 1st and 2nd line support, contribute to more complex 3rd line issues, and help improve IT operations.

Reporting to the Head of IT, you’ll manage Windows, macOS, Linux, cloud platforms, networks and end‑user devices, collaborating across teams to drive security and governance while growing your technical depth with emerging technologies.