IT Support Engineer - Public Safety Tech & On-Site Support

Police Scotland; Highlands; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Annual leave 28 days

Public holidays 6

Local government pension scheme

Ongoing training

Career progression

Wellbeing support

Discounts through rewards network

Job summary

Police Scotland's Digital Division is seeking an IT Support Engineer to deliver user support and fulfilment requests while contributing to projects across the ICT estate. You will be part of a professional ICT support team ensuring service, availability, and effective incident response across the organisation.

As part of the Digital Division, you will support officers and staff across Scotland, participate in an on-call rota with an allowance, and bring driving licence credentials to the role.

Qualifications

• Provide end user support across multiple technologies.
• Follow processes for incident response and service delivery.
• Participate in on-call rota.
• Driving licence is required.

Responsibilities

• Providing end user support, both remotely and on-site, supporting multiple technologies.
• Providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end user estate, systems and infrastructure.
• Advising and leading on technical solutions as required as part of new technologies, projects and challenges as they arise.

Skills

End user support

On-site support

Remote support

Incident response

Customer service

Job description

Police Scotland's Digital Division is seeking an IT Support Engineer to deliver user support and fulfilment requests while contributing to projects across the ICT estate. You will be part of a professional ICT support team ensuring service, availability, and effective incident response across the organisation.

As part of the Digital Division, you will support officers and staff across Scotland, participate in an on-call rota with an allowance, and bring driving licence credentials to the role.