It Support Engineer

Police Scotland; Inverness; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

28 days leave

Public holidays 6

Local government pension

Training & development

Career progression

Wellbeing support

Discounts & rewards

Job summary

Police Scotland's Digital Division is seeking an IT Support Engineer to provide end-user support and request fulfilment, while contributing to upcoming projects. You will join a professional ICT support team, helping maintain service levels, systems availability and timely incident response across the organisation.

The role requires participation in an on-call rota with an allowance and a valid driving licence.

Responsibilities

• Providing end user support, both remotely and on-site, supporting multiple technologies.
• Providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end user estate, systems and infrastructure.
• Advising and leading on technical solutions as required as part of new technologies, projects and challenges as they arise.

Job description

Police Scotland's Digital Division are looking to recruit an IT Support Engineer to help provide user support and request fulfilment, along with contributing to a number of upcoming projects. You will work as part of a professional ICT support team, ensuring a high level of service, support, systems availability, incident response and communication to all areas of the organisation.

As part of the team working in the Digital Division, you can make a real difference by supporting the provision of technology to our officers and staff across the second largest police force in the UK.

You will be required to participate in an on call Rota for which an allowance will be paid.

A driving licence is required for this role.

Key Responsibilities:

• Providing end user support, both remotely and on-site, supporting multiple technologies.
• Providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end user estate, systems and infrastructure.
• Advising and leading on technical solutions as required as part of new technologies, projects and challenges as they arise.

Why join us?

• Competitive salary with annual increments
• Full-time or part-time shift patterns
• 28 days annual leave and 6 public holidays (increases with service)
• Local government pension scheme for long-term security
• Ongoing training to develop your skills
• Opportunities for career progression and professional growth
• Comprehensive wellbeing support and dynamic work environment
• Exclusive discounts and savings through our rewards and benefits network

Every role in Police Scotland plays a part in Keeping People Safe.

This is an opportunity to join a national organisation serving communities across Scotland, where integrity, fairness and respect are at the heart of everything we do.

Police Scotland serves over 5 million people across Scotland's cities, towns, rural and island communities.

Our 2030 vision is for safer communities, less crime, supported victims and a thriving workforce. We are committed to equality, human rights and building a workforce that reflects the communities we serve