IT Support Engineer - 486205

Police Scotland; Highlands; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Annual leave 28 days

Public holidays 6

Local government pension scheme

Ongoing training

Career progression

Wellbeing support

Discounts through rewards network

Job summary

Police Scotland's Digital Division is seeking an IT Support Engineer to deliver user support and fulfilment requests while contributing to projects across the ICT estate. You will be part of a professional ICT support team ensuring service, availability, and effective incident response across the organisation.

As part of the Digital Division, you will support officers and staff across Scotland, participate in an on-call rota with an allowance, and bring driving licence credentials to the role.

Qualifications

• Provide end user support across multiple technologies.
• Follow processes for incident response and service delivery.
• Participate in on-call rota.
• Driving licence is required.

Responsibilities

• Providing end user support, both remotely and on-site, supporting multiple technologies.
• Providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end user estate, systems and infrastructure.
• Advising and leading on technical solutions as required as part of new technologies, projects and challenges as they arise.

Skills

End user support

On-site support

Remote support

Incident response

Customer service

Job description

Police Scotland's Digital Division are looking to recruit an IT Support Engineer to help provide user support and request fulfilment, along with contributing to a number of upcoming projects. You will work as part of a professional ICT support team, ensuring a high level of service, support, systems availability, incident response and communication to all areas of the organisation.

As part of the team working in the Digital Division, you can make a real difference by supporting the provision of technology to our officers and staff across the second largest police force in the UK.

You will be required to participate in an on call Rota for which an allowance will be paid.

A driving licence is required for this role.

Key Responsibilities:

• Providing end user support, both remotely and on-site, supporting multiple technologies.
• Providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end user estate, systems and infrastructure.
• Advising and leading on technical solutions as required as part of new technologies, projects and challenges as they arise.

Why join us?

• Competitive salary with annual increments
• Full-time or part-time shift patterns
• 28 days annual leave and 6 public holidays (increases with service)
• Local government pension scheme for long-term security
• Ongoing training to develop your skills
• Opportunities for career progression and professional growth
• Comprehensive wellbeing support and dynamic work environment
• Exclusive discounts and savings through our rewards and benefits network

Every role in Police Scotland plays a part in Keeping People Safe.

This is an opportunity to join a national organisation serving communities across Scotland, where integrity, fairness and respect are at the heart of everything we do.

Police Scotland serves over 5 million people across Scotland's cities, towns, rural and island communities.

Our 2030 vision is for safer communities, less crime, supported victims and a thriving workforce. We are committed to equality, human rights and building a workforce that reflects the communities we serve.