IT Support Engineer – Onsite/Hybrid, Local Impact

Applefields School; Harrogate; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Local government pension scheme

Salary sacrifice schemes

Employee discounts

Health Assured

Job summary

Applefields School in Harrogate invites applications for an IT Support Engineer role within our Technology Support team. The post focuses on hardware and software support across community workplaces, delivering high-quality customer service.

You will maintain IT hardware, provide on-site support, resolve incidents promptly, and share knowledge to help colleagues use productivity tools effectively. A driving licence is required for site visits.

Qualifications

• Experience in customer-facing IT support and problem-solving.
• Good level of Windows operating system experience and familiarity with productivity tools.
• Broad knowledge of PCs/laptops/peripherals and their architecture.
• Understanding of IT industry practices and incident management.

Responsibilities

• Implement and maintain IT hardware, software, and licensing to meet targets and provide high-quality customer support.
• Provide local, on-site support for internal customers across community-based workplaces.
• Resolve IT incidents and queries promptly in varied and high-profile situations.
• Assist with moving IT hardware and setting up office spaces.
• Share knowledge and upskill colleagues on productivity tools and IT solutions.
• Adapt to a fast-paced environment and make calm decisions under pressure.
• Work flexibly and collaboratively within a mobile team.

Skills

Customer service

Problem solving

Teamwork

Self-motivation

Adaptability

Tools

Windows OS

Microsoft Office

IT hardware

Mobile devices

Job description

Applefields School in Harrogate invites applications for an IT Support Engineer role within our Technology Support team. The post focuses on hardware and software support across community workplaces, delivering high-quality customer service.

You will maintain IT hardware, provide on-site support, resolve incidents promptly, and share knowledge to help colleagues use productivity tools effectively. A driving licence is required for site visits.