Apple Device Support Specialist – Onsite IT

Tata Consultancy Services; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Discounts within Tata network

Job summary

Tata Consultancy Services UK&I is seeking a Support Specialist to provide on-site technical support for Apple devices and workplace technologies in a fast-paced enterprise setting.

You will troubleshoot hardware and software, manage incidents via ITSM processes, and deliver professional customer-focused support across macOS and iOS environments. Strong communication and independent working style are essential.

Qualifications

• Strong troubleshooting and problem resolution without scripts.
• Excellent English oral and written communication.
• Ability to manage multiple priorities independently.
• Experience supporting Apple devices and macOS/iOS.
• Knowledge of ITSM processes and ServiceNow.

Responsibilities

• Provide on-site technical support to client employees and contractors.
• Deliver a high level of customer service and professionalism in line with client policies.
• Diagnose and troubleshoot technical issues according to client expectations.
• Document issues, steps taken and resolutions in the ticketing system.
• Take ownership of requests from initial contact to resolution.
• Escalate unresolved or complex issues to appropriate teams.
• Work independently with minimal supervision while handling multiple priorities.
• Maintain accurate technical documentation and knowledge records.

Skills

Troubleshooting

English communication

Time management

Customer service

Apple devices support

macOS & iOS

ITSM tools ServiceNow

Tools

ServiceNow

Job description

Tata Consultancy Services UK&I is seeking a Support Specialist to provide on-site technical support for Apple devices and workplace technologies in a fast-paced enterprise setting.

You will troubleshoot hardware and software, manage incidents via ITSM processes, and deliver professional customer-focused support across macOS and iOS environments. Strong communication and independent working style are essential.