IT Field Engineer

Eduthing; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solutions provider in the UK is seeking an IT Cover Engineer to deliver on-site technical support across multiple schools. You will perform installations, troubleshooting, and maintenance, collaborating with teams to resolve issues. A strong technical background and excellent problem-solving skills are essential. This flexible, roaming position requires a UK driving license and the ability to adapt to various environments, ensuring reliability in classrooms and administrative areas.

Qualifications

• Full, clean UK driving license.
• Proven experience in a similar technical support role.
• Strong knowledge of IT infrastructure, systems, and equipment.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide on-site technical support and troubleshooting for hardware, software, and network issues.
• Perform installations, upgrades, and repairs of IT equipment.
• Maintain and monitor systems for optimum performance.
• Collaborate with teams to resolve complex issues.
• Communicate effectively with clients.
• Assist in configuring and testing new technology systems.
• Provide training for end-users.

Skills

Technical expertise

Problem-solving skills

Customer service

Job description

Looking to join an innovative, exciting and fast moving IT company?

At eduthing, we’re a leading provider of innovative IT solutions, empowering schools to thrive in a digital-first world. Our expert team delivers top-tier services to schools and we’re looking to expand our talented workforce. Join us and help shape the future of technology!

As an IT Cover Engineer, you will be the face of our company in the field, providing on-site technical support, installations, troubleshooting, and maintenance to our clients. This role is perfect for someone with technical expertise, excellent problem-solving skills, and a passion for customer service.

You will be expected to deliver on-site technical support across multiple school locations, providing cover during staff shortages and peak demand periods.

The varied nature of this role requires an intelligent and enthusiastic person who has the ability to think outside the box to solve issues independently, but who can also work effectively with our wider IT and school teams.

Key Responsibilities

• Provide on-site technical support and troubleshooting for hardware, software, and network issues.
• Perform installations, upgrades, and repairs of IT equipment and systems.
• Maintain and monitor systems to ensure optimum performance and security.
• Collaborate with internal teams to resolve complex issues and enhance system functionality.
• Communicate effectively with clients, providing timely updates and recommendations.
• Assist in configuring and testing new technology systems.
• Provide training and support for end-users on hardware and software solutions.

Requirements

• Full, clean UK driving license (essential).
• Proven experience in a similar technical support role.
• Strong knowledge of IT infrastructure, systems, and equipment.
• Ability to work independently and manage multiple tasks effectively.

If you love playing with the latest tech, enjoy challenge and are looking for fast career progression in a proactive and flexible company, then this could be the role for you!

This roaming position provides both scheduled and emergency cover to ensure reliable technology use in classrooms and administrative areas, therefore there is no fixed location.

We retain the right to withdraw this advertisement upon the selection of a suitable candidate. Your interest and application are welcomed.