Technology Support Engineer

Applefields School; Harrogate; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Local government pension scheme

Salary sacrifice schemes

Employee discounts

Health Assured

Job summary

Applefields School in Harrogate invites applications for an IT Support Engineer role within our Technology Support team. The post focuses on hardware and software support across community workplaces, delivering high-quality customer service.

You will maintain IT hardware, provide on-site support, resolve incidents promptly, and share knowledge to help colleagues use productivity tools effectively. A driving licence is required for site visits.

Qualifications

• Experience in customer-facing IT support and problem-solving.
• Good level of Windows operating system experience and familiarity with productivity tools.
• Broad knowledge of PCs/laptops/peripherals and their architecture.
• Understanding of IT industry practices and incident management.

Responsibilities

• Implement and maintain IT hardware, software, and licensing to meet targets and provide high-quality customer support.
• Provide local, on-site support for internal customers across community-based workplaces.
• Resolve IT incidents and queries promptly in varied and high-profile situations.
• Assist with moving IT hardware and setting up office spaces.
• Share knowledge and upskill colleagues on productivity tools and IT solutions.
• Adapt to a fast-paced environment and make calm decisions under pressure.
• Work flexibly and collaboratively within a mobile team.

Skills

Customer service

Problem solving

Teamwork

Self-motivation

Adaptability

Tools

Windows OS

Microsoft Office

IT hardware

Mobile devices

Job description

Hours: Full time, 37 hours per week Location: Harrogate, North Yorkshire

We have a fantastic opportunity for technology professionals who are looking to start or progress their career within IT.

If you have a keen interest in providing quality customer support, problem solving IT hardware queries and productivity tools support as well as wanting to make a direct impact on your community then this post may be for you.

Role summary

The Technology Support Engineers sit within Technology Support which is a corporate wide service that aims to maximises the effective use of hardware (Laptops, tablets, smartphones, desktops etc), productivity software, digital communications, including collaborative technologies, and digital information systems.

In this role you will;

• Implement and maintain IT hardware, software, and licensing to meet agreed targets and deliver high-quality customer support.
• Provide local, on-site support for internal customers across community-based workplaces.
• Resolve IT incidents and queries promptly in varied and sometimes high-profile situations.
• Assist with physical tasks, such as moving IT hardware and setting up office spaces.
• Share knowledge and upskill colleagues on productivity tools and IT solutions to maximize business benefits.
• Adapt to a fast-paced environment, making calm and measured decisions under pressure.
• Work flexibly and collaboratively within a mobile team, demonstrating self-motivation and teamwork.
• Support customers through evolving technology landscapes, ensuring smooth adoption of new tools and systems.

We have key hubs in Scarborough, Ryedale, Hambleton, Richmondshire, Harrogate, Skipton and Selby. There may be times where you will travel between areas.

This position is primarily office-based, with opportunities for hybrid working across the various sites and occasional home working when required.

What you can bring

The main focus of the role relies on good inter-personal skills, so if you have experience in a customer facing role, we would love to hear about it!

Experience / Qualifications

• An understanding of IT industry best practises and procedures, change, incident, request fulfilment and problem management processes
• A good level of Windows operating system experience
• Broad technical knowledge of pc’s/laptops/peripherals and their architecture
• A working knowledge of current software packages – Microsoft Office etc.
• ICT industry experience
• Experience of working as part of a team

You will be provided with a work vehicle for site visit purposes so a valid driving licence is necessary.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• a local government pension scheme with generous employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more!
• Health Assured – confidential help and support for your wellbeing

Interview Dates: w/c 28 th September 2026 Venue for Interview: Harrogate

NYC is committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Council’s purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services, we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.