IT Support Engineer — On-Call & End-User Tech

S1jobs; Dumfries; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

28 days annual leave

Public holidays

Local government pension scheme

Ongoing training

Career progression

Wellbeing support

Discount network

Job summary

Police Scotland’s Digital Division is seeking an IT Support Engineer to deliver end user support and on-site/remote assistance across the organisation. You will participate in an on-call rota with an allowance and provide reliable ICT support to officers and staff.

Role involves handling multiple technologies, following established processes, and contributing to upcoming projects. Driving licence is required, with full-time or part-time shift options and long-term development opportunities.

Qualifications

• Experience in IT helpdesk or ICT support.
• Ability to work in shifts.
• Driving licence is required.

Responsibilities

• Providing end user support, both remotely and on-site.
• Providing an excellent level of customer service by following processes and procedures.
• Advising and leading on technical solutions for new technologies, projects and challenges.

Skills

End user support

Incident response

Customer service

On-site support

Job description

Police Scotland’s Digital Division is seeking an IT Support Engineer to deliver end user support and on-site/remote assistance across the organisation. You will participate in an on-call rota with an allowance and provide reliable ICT support to officers and staff.

Role involves handling multiple technologies, following established processes, and contributing to upcoming projects. Driving licence is required, with full-time or part-time shift options and long-term development opportunities.