IT Support Engineer New York City

PhysicsX Ltd; City of Westminster; Hybrid; GBP 59,000 - 90,000; Full time

Job summary

A deep tech company dedicated to AI-driven simulation software seeks an IT support professional to help align IT solutions with business objectives. The ideal candidate will have solid experience, proficiency in multiple operating systems, and strong problem-solving skills. This role offers a competitive salary ranging from $80,000 to $120,000 along with benefits including flexible working and a supportive environment. Join a fun team working on exciting AI and engineering topics.

Benefits

First-class equipment

Generous vacation and parental leave

Complimentary office food

Fun outings and events

Flexible working conditions

Qualifications

• Solid experience supporting the IT strategy of a fast-growing tech scale-up.
• Proficiency in Linux, macOS, and Windows, including virtualization and scripting.
• Strong problem-solving skills and the ability to analyze issues and recommend solutions efficiently.
• Experience shaping and following IT processes, with a focus on documentation.
• Practical knowledge of Azure, Entra ID, Intune, Exchange Online, and Office 365.
• Familiarity with HPC systems and cloud platforms.

Responsibilities

• Help drive IT solutions that align with business objectives.
• Implement upgrades, patching, and system enhancements.
• Provide advice on technologies including networking and storage.
• Research and evaluate monitoring, backup, and recovery solutions.
• Contribute to IT strategy and roadmap implementation.

Skills

Linux

macOS

Windows

Virtualization

Scripting

Problem Solving

Documentation

Azure

Entra ID

Intune

Exchange Online

Office 365

HPC Systems

Cloud Platforms

Job description

What You Will Do

• Help drive IT solutions that align with our business objectives.
• Implement upgrades, patching, and system enhancements.
• Provide advice on technologies including networking and storage.
• Innovate to maintain the highest standards for our technology stack.
• Research and evaluate monitoring, backup, and recovery solutions.
• Contribute to our IT strategy and roadmap implementation.
• Opportunity to gain new skills using HPC, ML and AI technologies.
• Collaborate with data scientists, machine learning engineers, and simulation engineers to accelerate workflows.
• Continuously learn and apply best practices, supporting colleagues in their adoption.

Qualifications

• Solid experience supporting the IT strategy of a fast growing tech scale up.
• Proficiency in Linux, macOS, and Windows, including virtualization and scripting.
• Strong problem solving skills and the ability to analyse issues and recommend solutions efficiently.
• Experience shaping and following IT processes, with a focus on documentation.
• Practical knowledge of Azure, Entra ID, Intune, Exchange Online, and Office 365.
• Familiarity with HPC systems, cloud platforms (e.g., AWS, Azure, GCP).
• Ability to scope and deliver projects effectively.

Benefits

• Use first class equipment for working in office.
• Work on some of the most exciting and important topics in AI and advanced engineering.
• Work with a fun group of colleagues that support you, challenge you and help you grow.
• Voicing your ideas is not only welcome but encouraged.
• Receive a competitive compensation and equity package, in addition to plenty of benefits such as generous vacation and parental leave, complimentary office food, as well as fun outings and events.
• Work in a flexible setting, with the opportunity to collaborate in our modern office near Old Street, London.
• Salary range from $80,000 - $120,000 depending on experience.

PhysicsX is a deep tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software. We are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high fidelity, multi-physics simulation through AI inference across the entire engineering lifecycle, PhysicsX unlocks new levels of optimization and automation in design, manufacturing, and operations – empowering engineers to push the boundaries of possibility. Our customers include leading innovators in Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive.

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