IT Support Engineer — Frontline, Identity & MDM

Together Group; City of Westminster; On-site; GBP 42,000 - 62,000; Full time

Job summary

Together Group in London is building a central IT function and seeks an IT Support Engineer to be the first point of contact for day-to-day issues as agencies onboard. You will provision hardware, manage Google Workspace and Microsoft 365, support macOS and Windows, and help shape standard practices as the estate grows.

This role offers broad scope, on-site work in London, and a path from hands-on support to systems administration and leadership.

Qualifications

• 1st or 2nd line IT support experience in a business environment.
• Hands-on administration of Google Workspace and/or Microsoft 365 — accounts, groups, licence assignment, access and mailbox basics.
• Confident supporting both macOS and Windows users.
• Willingness to travel occasionally and to cover the occasional out-of-hours cutover.

Responsibilities

• Own and manage the front-line support queue across all onboarded agencies (tickets, calls and walk-ups).
• Provision and enrol hardware via zero-touch deployment tooling as agencies join the shared service.
• Administer user lifecycle and access controls across Google Workspace and Microsoft 365 (joiners, movers, leavers), ensuring prompt off-boarding to eliminate unnecessary licensing costs.
• Provide 1st and 2nd line support for core productivity platforms, creative tooling and agency business applications.
• Help administer the Group’s SaaS estate of roughly 50 applications across a dozen vendor consoles, reclaiming licences at leaver stage and flagging duplication and under-use ahead of renewals.

Skills

1st/2nd line IT support

Google Workspace administration

Microsoft 365 administration

macOS & Windows support

travel occasionally

clear communication

Tools

Jamf

Intune

Okta

NinjaOne

Job description

Together Group in London is building a central IT function and seeks an IT Support Engineer to be the first point of contact for day-to-day issues as agencies onboard. You will provision hardware, manage Google Workspace and Microsoft 365, support macOS and Windows, and help shape standard practices as the estate grows.

This role offers broad scope, on-site work in London, and a path from hands-on support to systems administration and leadership.