IT Support Engineer - Frontline Build & Migrations

Together Group; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Pension

Holiday allowance

Job summary

Together Group London seeks a hands-on IT support specialist to front the new shared service as it scales across 15 agencies. You’ll handle day-to-day issues, onboard devices, manage Google Workspace and Microsoft 365, and contribute to the evolving IT standard that supports a growing creative network.

You’ll work across macOS and Windows, expand beyond frontline support, and travel to agency sites for onboarding and migrations as needed.

Qualifications

• 1st or 2nd line IT support experience in a business environment.
• Hands-on administration of Google Workspace and/or Microsoft 365 - accounts, groups, license assignment, access and mailbox basics.
• Confident supporting both macOS and Windows users.
• Comfortable working across many different setups; this estate is inconsistent by nature and will be for a while.
• Appetite to grow beyond front-line support - this role is designed to expand, and we want someone who wants that.
• Clear, patient communication with non-technical and creative users, and the judgement to know when to escape.
• Willingness to travel occasionally and to cover the occasional out-of-hours cutover.

Responsibilities

• Own and manage the front-line support queue across all onboarded agencies (tickets, calls and walk-ups).
• Provision and enrol hardware via zero-touch deployment tooling as agencies join the shared service.
• Administer user lifecycle and access controls across Google Workspace and Microsoft 365 (joiners, movers, leavers), ensuring prompt off-boarding to eliminate unnecessary licensing costs.
• Provide 1st and 2nd line support for core productivity platforms, creative tooling and agency business applications.
• Help administer the Group's SaaS estate of roughly 50 applications across a dozen vendor consoles, reclaiming licences at leaver stage and flagging duplication and under-use ahead of renewals.
• Support endpoint security agent deployment (EDR) and triage first-line security alerts across managed devices.
• Maintain and track the Group's central hardware, software and IT asset inventory.
• Assist the Group IT Manager with hands-on agency migrations, identity consolidation and cutover execution.
• Document resolution paths, user guidance and standard operating procedures to build out the team's central knowledge base.
• Travel as required to agency sites (primarily UK, occasionally Europe) for on-site onboarding, migrations and support.

Skills

1st/2nd line IT support

Workspace admin

MacOS & Windows

Cross-setup adaptability

Communication with non-tech users

Travel willingness

Tools

Jamf

Mosyle

Intune

NinjaOne

Okta

Job description

Together Group London seeks a hands-on IT support specialist to front the new shared service as it scales across 15 agencies. You’ll handle day-to-day issues, onboard devices, manage Google Workspace and Microsoft 365, and contribute to the evolving IT standard that supports a growing creative network.

You’ll work across macOS and Windows, expand beyond frontline support, and travel to agency sites for onboarding and migrations as needed.