IT Support Engineer - Bristol/Surrounding areas

Odevo UK; West of England; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Odevo UK is seeking an IT Support Engineer (12 months FTC) to provide 1st and 2nd line support, with hands-on assistance at offices and client sites. You will support colleagues, concierge and front-of-house teams, ensuring technology runs reliably.

You will handle hardware/software issues, manage requests via Freshservice, and administrate Microsoft 365 and Active Directory. A full UK driving licence and occasional travel are required.

Qualifications

• You’ll have 1st line service desk or on-site IT support experience.
• Strong Windows, Microsoft 365 and Active Directory skills required.
• Working networking knowledge: Wi‑Fi, DNS, DHCP and VPN.
• Excellent communication, customer service and organisational skills.
• Proactive with security and ITIL learning willingness.

Responsibilities

• Provide 1st & 2nd line telephone support and on-site assistance.
• Resolve hardware, software and connectivity issues remotely and on site.
• Manage support requests via telephone, email, Teams and Freshservice.
• Administer Microsoft 365 and Active Directory accounts/permissions.
• Configure and deploy laptops, desktops, mobiles and peripherals.
• Support IT audits, site onboarding and knowledge sharing.

Skills

1st line support

Windows

Microsoft 365

Active Directory

Networking (Wi-Fi DNS DHCP VPN)

Communication skills

Customer service

Organisational skills

ITIL awareness

Tools

Freshservice

Job description

IT Support Engineer (12 months- FTC)

Odevo UK | Competitive Salary + Benefits | Hybrid

Location: Hybrid (with occasional travel to Odevo UK offices when needed)

Reports to: IT Service Delivery Manager

About us:

Odevo UK is transforming residential property management by combining great people with digital technology to simplify everyday living.

The role:

We're looking for a customer-focused IT Support Engineer to provide 1st & 2nd line telephone support , alongside hands-on assistance at our offices and client buildings. You will support colleagues, concierge and front-of-house teams, keeping their technology working reliably.

Your responsibilities will include:

• Resolving hardware, software and connectivity issues remotely and on site.
• Managing support requests through telephone, email, Teams and Freshservice, meeting service levels and escalating where needed.
• Administering Microsoft 365 and Active Directory accounts and permissions.
• Configuring and deploying laptops, desktops, mobile devices and peripherals.
• Supporting IT audits, site onboarding and knowledge-sharing documentation.

About you

You’ll bring:

• Experience in 1st line service desk or on-site IT support.
• Strong Windows, Microsoft 365 and Active Directory skills.
• A working understanding of networking, including Wi‑Fi, DNS, DHCP and VPN.
• Excellent communication, customer service and organisational skills.
• A proactive approach to security and a willingness to learn ITIL practices.

A full UK driving licence and access to a car are required, along with flexibility for occasional travel.

Relevant CompTIA, Microsoft or ITIL certifications are desirable, but not essential.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.