Hybrid IT Support Engineer – 1st/2nd Line

Premier Estates Limited; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Odevo UK is seeking an IT Support Engineer to provide 1st and 2nd line telephone and remote support, with hands-on assistance at our offices and client buildings.

You will resolve hardware, software and connectivity issues, manage requests via telephone, email, Teams and Freshservice, and administer Microsoft 365 and Active Directory.

A full UK driving licence and access to a car are required, with occasional travel to Odevo UK offices; a hybrid working pattern is offered.

Qualifications

• Experience in 1st line service desk or on-site IT support.
• Strong Windows, Microsoft 365 and Active Directory skills.
• Understanding of networking, including Wi-Fi, DNS, DHCP and VPN.
• Excellent communication, customer service and organisational skills.
• A proactive approach to security and a willingness to learn ITIL practices.

Responsibilities

• Resolving hardware, software and connectivity issues remotely and on site.
• Managing support requests through telephone, email, Teams and Freshservice, meeting service levels and escalating where needed.
• Administering Microsoft 365 and Active Directory accounts and permissions.
• Configuring and deploying laptops, desktops, mobile devices and peripherals.
• Supporting IT audits, site onboarding and knowledge-sharing documentation.

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

Customer service

ITIL awareness

Tools

Freshservice

Teams

Windows deployment tools

Job description

Odevo UK is seeking an IT Support Engineer to provide 1st and 2nd line telephone and remote support, with hands-on assistance at our offices and client buildings.

You will resolve hardware, software and connectivity issues, manage requests via telephone, email, Teams and Freshservice, and administer Microsoft 365 and Active Directory.

A full UK driving licence and access to a car are required, with occasional travel to Odevo UK offices; a hybrid working pattern is offered.