Service Operations Engineer (2nd Line Support)

GCS Recruitment; Norton-Le-Moors; On-site; GBP 30,000 - 50,000; Full time

Job summary

GCS Recruitment is seeking an experienced Service Operations Engineer (2nd Line Support) in Stoke-on-Trent. In this role, you will provide 2nd line technical support, resolve complex incidents, and maintain IT infrastructure.

The ideal candidate will have strong experience in 2nd Line IT Support within an MSP environment and knowledge of Windows Server, Microsoft 365, and networking technologies.

Qualifications

• Strong experience in 2nd Line IT Support.
• Experience working within an MSP environment.
• Knowledge of Windows Server & Microsoft 365.

Responsibilities

• Provide 2nd line technical support.
• Resolve complex incidents and maintain IT infrastructure.
• Manage system patching and ensure services align with SLAs.

Skills

2nd Line IT Support

MSP environment experience

Windows Server & Microsoft 365

Active Directory / Microsoft Entra ID

Patch Management

Networking (TCP/IP, DNS, DHCP, VPN)

VMware and/or Hyper-V

Azure and/or AWS

PowerShell

ITIL and ITSM tools (ServiceNow or Jira)

Job description

Service Operations Engineer (2nd Line Support)

One of our clients is looking for an experienced 2nd Line Service Operations Engineer to join their growing team. In this role, you will provide 2nd line technical support, resolve complex incidents, maintain IT infrastructure, manage system patching, and ensure services are delivered in line with agreed SLAs. You will also work closely with 1st and 3rd Line Support teams, customers, and third‑party vendors to deliver high‑quality technical support.

Location: Stoke-on-Trent

Job Type: Permanent

Security Clearance: Candidates must be eligible to obtain UK Security Clearance (SC).

Essential Skills:

• Strong experience in 2nd Line IT Support
• Experience working within an MSP environment
• Windows Server & Microsoft 365
• Active Directory / Microsoft Entra ID
• Patch Management
• Networking (TCP/IP, DNS, DHCP, VPN)
• VMware and/or Hyper-V
• Azure and/or AWS
• PowerShell (desirable)
• ITIL and ITSM tools (ServiceNow or Jira)

Interested? Apply now with your latest CV.