Taskforce Engineer

Mersey and West Lancashire Teaching Hospitals NHS Trust; Macclesfield; On-site; GBP 35,000 - 55,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Taskforce Engineer to deliver 1st and 2nd line IT support for NHS staff across Macclesfield District General Hospital and associated sites. The role includes on-call duties during a 24x7x365 rota and on-site and remote assistance to partner organisations.

The post emphasises delivering high-quality IT services within an NHS framework, requiring experience with NHS systems and a proactive approach to incident resolution.

Qualifications

• Educated to degree level within IT field or equivalent experience in IT operational support.
• Experience of using relevant NHS systems.
• Working towards MSCE or CompTIA A+ certifications.

Responsibilities

• Provide 1st and 2nd line technical IT support for NHS staff across multiple sites.
• Attend on-call rota for 24x7x365 support with remote and on-site coverage as required.
• Read and follow the Job Description and Person Specification for duties and standards.

Skills

Desktop & remote support

Stakeholder communication

Problem solving

Incident management

Education

Degree in IT or related field

Microsoft Certified Systems Engineer (MSCE) in progress

CompTIA A+ Certification in progress

Tools

NHS IT systems

Remote management tools

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust

Taskforce Engineer

The closing date is 15 November 2026

To provide 1st and 2nd line technical support for IT services to all NHS staff within any site of the Acute Trust.

This role is primarily to support Macclesfield District General Hospital, Congleton War Memorial Hospital, Knutsford and District Community Hospital and associated satellite sites. including Primary Care, ICB, General Practices and Community Clinic sites, during the hours of 8:00am and 8:00pm to the agreed working attendance.

The JD & PS are currently under AfC review and are subject to change

Main duties of the job

Post holder will be required to participate in an out of hours on call arrangement, providing 1st and 2nd line support, both remotely and on site, to all partner and customer organisations that are supported byMMDA on a rota basis to cover 24x7x365To provide 1st and 2nd line technical support for IT services to all NHS staff within any site of the Acute Trust, Primary Care, ICB,General Practices and Community Clinics, during the hours of 8:00am and 8:00pm to the agreed working attendance.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Proposed Interview date: TBC

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person Specification

Qualifications

• Educated to degree level within IT field or have experience in an IT operational support role
• Experience of using relevant NHS systems
• Working towards relevant professional qualification i.e. Microsoft Certified Systems Engineer, Comptia A+ Certification

Knowledge and Experience

• Clear focus on IT support services, the ability to identify and meet the organisations expectations
• Desktop and Remote management support technologies
• Effectively anticipate changing situations on a continuous basis
• Ability to produce clear and comprehensive reports\
• Strong Communication and presentation skills
• Able to manage own work load and delegate to others
• Able to act independently, referring any major issues as necessary
• Considerable experience of working in an Operational technical support environment
• Experience of working within projects that are part of the NHS National IM&T Strategy
• Motivated by new technologies and innovative in their deployment
• Assess, control and resolve problems using the latest remote management technologies and tools
• Provide the highest possible quality of service to users
• Provide first line support for all operational administration clinical services as agreed under the service levels
• Knowledge of NHS National IM&T Strategy

Skills

• Ensure that the quality of work is of high standard with respect to installation of hardware and application software
• Ability to identify the organisation user requirements
• Ability to work under pressure
• Leadership skills and dedication for implementation of new technologies
• Very organised and methodical in approach, pays attention to detail

Other

• Driving License

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust