IT Support Engineer (1st/2nd Line) – MSP

ECS Resource Group; Aldershot; On-site; GBP 30,000 - 34,000; Full time

Job summary

ECS Resource Group is seeking an IT Support Engineer (1st/2nd Line) in Aldershot, Hampshire. You will be the first point of contact for business customers and strive to resolve issues on the first call wherever possible.

Key duties include handling support calls and tickets across Microsoft 365, Windows, devices, networks and cloud services; day-to-day M365 administration; troubleshooting Outlook, Teams and SharePoint; logging, documenting and escalating tickets; occasional customer-site visits;

Qualifications

• Experience in IT support or service desk.
• Strong communication on the phone and in person.
• Ability to troubleshoot day-to-day business IT issues.
• Good attention to detail and multitasking abilities.
• Full UK driving licence.

Responsibilities

• Handle support calls and tickets across M365, Windows, devices, networks and cloud services.
• Day-to-day M365 administration: users, mailboxes, passwords, MFA and accounts.

Skills

IT support experience

Communication skills

Driving licence

Tools

Microsoft 365

SharePoint

Outlook

Job description

ECS Resource Group is seeking an IT Support Engineer (1st/2nd Line) in Aldershot, Hampshire. You will be the first point of contact for business customers and strive to resolve issues on the first call wherever possible.

Key duties include handling support calls and tickets across Microsoft 365, Windows, devices, networks and cloud services; day-to-day M365 administration; troubleshooting Outlook, Teams and SharePoint; logging, documenting and escalating tickets; occasional customer-site visits;