IT Support Engineer (1st/2nd Line) - Career Growth

Newman Personnel; England; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Career Development

Job summary

Newman Personnel represents a well-established business seeking a proactive Junior IT Support Engineer to join their friendly IT team in the Bishop's Stortford outskirts.

You will provide 1st and 2nd line support, troubleshoot hardware, software and network issues, support Microsoft 365 and Windows, set up devices, manage user accounts, and contribute to IT projects while delivering excellent customer service.

Qualifications

• Commercial IT Support experience (1st or 2nd Line).
• Microsoft 365 and Windows support experience.
• Active Directory experience would be advantageous.
• Excellent communication and customer service skills.
• A genuine passion for IT and technology.
• CompTIA A+ would be highly desirable.

Responsibilities

• Providing 1st and 2nd line IT support to users.
• Troubleshooting hardware, software and network issues.
• Supporting Microsoft 365 and Windows environments.
• Setting up and configuring laptops, PCs and mobile devices.
• Managing user accounts, passwords and permissions.
• Logging and updating support tickets.
• Assisting with IT projects and system improvements.
• Delivering excellent customer service across the business.

Skills

IT Support

Microsoft 365

Windows

Active Directory

Customer service

Job description

Newman Personnel represents a well-established business seeking a proactive Junior IT Support Engineer to join their friendly IT team in the Bishop's Stortford outskirts.

You will provide 1st and 2nd line support, troubleshoot hardware, software and network issues, support Microsoft 365 and Windows, set up devices, manage user accounts, and contribute to IT projects while delivering excellent customer service.