2nd Line IT Support Engineer

Bristow Holland; Ipswich; On-site; GBP 28,000 - 36,000; Full time

Job summary

Bristow Holland is recruiting a 2nd Line IT Support Engineer to join their Ipswich team, delivering hands-on IT support to a diverse client base across East Anglia. You will troubleshoot, maintain and implement IT systems to keep customers productive and secure.

You'll work remotely and on-site across multiple sectors, handling incidents, resolving issues and contributing to cyber security best practices, with a focus on Microsoft 365, Windows devices, Exchange, and client infrastructure.

Qualifications

• Strong knowledge of Microsoft 365 and Office applications.
• Experience with Windows installations and troubleshooting tools.
• Excellent communication skills and ability to take ownership of issues.

Responsibilities

• Deliver high-quality IT support across desktops, servers, and Microsoft 365 environments.
• Configure and maintain Microsoft 365 tenants including Exchange, SharePoint, Azure AD, and Endpoint Manager.
• Install and manage Windows 11 and mobile devices.
• Diagnose and resolve technical issues, including mail flow and client configurations.
• Maintain clear documentation of all work completed.
• Promote best practice in cyber security across client systems.

Skills

Microsoft 365 / Office

Windows troubleshooting

Communication skills

Ownership of issues

Job description

Bristow Holland is working with a growing IT services provider based in Ipswich, supporting a wide range of clients across East Anglia. This is an exciting opportunity to join a dynamic team delivering technical support, digital solutions, and IT projects to a diverse client base.

The Role

The company is looking for a 2nd Line IT Support Engineer to join their team. The role involves supporting over 100 business clients, both remotely and on-site, across multiple sectors. You will troubleshoot, maintain, and implement IT systems, ensuring clients remain productive and secure.

Key Responsibilities:

• Deliver high-quality IT support across desktops, servers, and Microsoft 365 environments
• Configure and maintain Microsoft 365 tenants including Exchange, SharePoint, Azure AD, and Endpoint Manager
• Install and manage Windows 11 and mobile devices
• Diagnose and resolve technical issues, including mail flow and client configurations
• Maintain clear documentation of all work completed
• Promote best practice in cyber security across client systems

Skills & Experience Required:

• Strong knowledge of Microsoft 365 / Office applications
• Experience with Windows installations and troubleshooting tools (Event Viewer, Command Prompt, etc.)
• Excellent communication skills and ability to take ownership of issues
• Desirable: Networking fundamentals, Windows Server experience (AD, Group Policy, DNS, DHCP)