IT Support Engineer

Adecco Portugal; Washington; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

Health cash plan

25 days holiday

Company pension

Training & development

Career progression

Collaborative environment

Job summary

Ace IT Support Engineer role in Washington for Adecco Group UK & Ireland, offering hands-on work across Windows, Microsoft 365, AD, networking, and virtualization. Join a growing manufacturing environment with exposure to ERP/MES systems and security initiatives.

The role emphasizes proactive problem-solving, collaboration, and contributing to infrastructure upgrades, with opportunities for professional development and long-term career progression.

Qualifications

• Experience in IT Support, Infrastructure, or Systems Administration.
• Strong knowledge of Windows and Microsoft technologies.
• Experience with Microsoft 365, Active Directory, and Group Policy.
• Solid networking fundamentals including switches and firewalls.
• Exposure to virtualization (VMware or Hyper-V).
• Excellent fault-finding and problem-solving skills.
• Strong communication to support users at all levels.
• Proactive approach and passion for technology.

Responsibilities

• Support Windows desktop and server environments.
• Manage Microsoft 365, AD, and Group Policy.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and deploy new IT equipment and systems.
• Support server maintenance, upgrades, migrations, and virtualization.
• Assist with ERP/MES systems and business applications.
• Ensure systems are patched and compliant with standards.
• Support cyber security initiatives and information security best practices.
• Contribute to infrastructure upgrades and improvement projects.
• Provide occasional out-of-hours support for planned activities.

Skills

Windows OS

Microsoft technologies

Communication

Proactive attitude

Fault-finding

Tools

Microsoft 365

Active Directory

Group Policy

VMware/Hyper-V

Job description

IT Support Engineer

Location: Washington

Contract Type: Permanent

Working Pattern: Full Time

Salary: Competitive + Benefits

An exciting opportunity has emerged for an IT Support Engineer to become an integral part of a successful and rapidly growing manufacturing organisation in Washington. This dynamic role promises a rich variety of hand-on experiences with cutting-edge technologies, including Microsoft infrastructure, networking, virtualisation, cyber security, ERP systems, and critical business projects.

The Role:

In the position of IT Support Engineer, responsibilities will encompass supporting daily IT operations across the business while actively contributing to infrastructure improvements and technology initiatives. Key duties will include:

• Supporting and maintaining Windows desktop and server environments.
• Managing Microsoft 365, Active Directory, Group Policy, and user administration.
• Diagnosing and resolving hardware, software, network, and connectivity issues.
• Installing, configuring, and deploying new IT equipment and systems.
• Supporting server maintenance, upgrades, migrations, and virtualised environments.
• Assisting with ERP/MES systems, reporting tools, and business applications.
• Ensuring systems are secure, patched, and compliant with company standards.
• Supporting cyber security initiatives and information security best practises.
• Contributing to infrastructure upgrades, continuous improvement projects, and business growth initiatives.
• Providing occasional out-of-hours support for planned project activities when required.

What's Required:

• Previous experience in IT Support, Infrastructure, Systems Administration, or a similar role.
• Strong knowledge of Windows operating systems and Microsoft technologies.
• Experience supporting Microsoft 365, Active Directory, and Group Policy environments.
• A solid understanding of networking principles, switches, firewalls, and troubleshooting.
• Exposure to virtualisation platforms such as VMware or Hyper-V.
• Excellent fault-finding and problem-solving skills.
• Strong communication abilities to support users at all levels.
• A proactive approach and a genuine passion for technology.

Desirable Experience:

• Support experience with ERP or MES systems.
• SQL or database experience.
• Familiarity with Cyber Essentials or ISO 27001.
• Industry certifications such as CompTIA, Microsoft, or equivalent.
• Experience within the manufacturing or industrial sector.

What's on Offer:

• Competitive salary and comprehensive benefits package.
• Private healthcare and health cash plan.
• 25 days holiday plus bank holidays.
• Company pension scheme.
• Exposure to a diverse range of technologies and systems.
• Ongoing training and professional development opportunities.
• The chance to work on impactful IT and infrastructure projects.
• Long-term career progression within a growing organisation.
• A supportive and collaborative working environment.

Why Apply?

This role transcends the typical IT support position! It presents a unique opportunity to engage with infrastructure, networking, cyber security, virtualisation, and business systems while contributing to the technological evolution of a thriving manufacturing business.

For those seeking a role where they can truly make a difference, enhance their technical expertise, and be part of an organisation that values both its employees and technology, this is the opportunity to seize!

Adecco is a Disability Confident employer, committed to creating an inclusive and accessible recruitment process. Applications from all backgrounds are welcomed, with reasonable adjustments provided throughout the recruitment journey as needed.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.