IT Support Engineer

Right Now Recruitment; Stockport; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Stockport is seeking an IT Support Engineer for a permanent position. This role involves resolving technical issues, liaising with various stakeholders, and managing both software and hardware support duties. Ideal candidates will have a related IT degree and experience in network and system administration, with opportunities for hybrid work.

Qualifications

• Experience in Second Line Support, Application support or Software support.
• Working knowledge of Networking and Hardware.
• Experience with virtualisation technologies.

Responsibilities

• Resolve issues logged on Service Now.
• Liaise with customers, suppliers, and teams.
• Carry out system health checks as per schedule.

Skills

Network configuration

Troubleshooting

Windows operating systems

Virtual environments

Technical support

Database management

Communication

SQL

Jira

Education

Diploma or Degree in an I.T related field

Tools

Service Now

VMware

Hyper-V

AWS

GCP

Oracle

MySQL

MS Office

Job description

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Are you currently looking to secure your next permanent opportunity within I.T?

Perhaps you have experience in Second Line Support, Application support or a Software support engineer.

Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.

Our client based in Stockport, are looking for an IT Support Engineer to join their team on a Full-Time Permanent basis.

Job Type: Temp to Perm

Start Date: ASAP

Location: Stockport

Role Type: Office based - Potential to work from home 1 day per week.

Job Role

• Part of the UK Technical Support Team resolving issues logged on Service Now by the Service Desk
• Liaise with Customer's, Suppliers, Global Incident Management, Core Teams and other departments
• Work with an objective to keeping the number of open calls as low as possible
• Ensuring appropriate communication with relevant stakeholders in timely manor
• Raise change requests as directed by Technology & Digital Product Manager, Service Delivery Manager or Operations Director
• Carry out System Health Checks in accordance with Health Check schedule
• Participation in post case investigations and team meetings
• Network configuration and troubleshooting including but not limited to LANs, VLANs, VPNs, VOIP, Firewalls, Routers, Switches and Wi-Fi networks
• Configuration and troubleshooting of Windows operating systems including but not limited to Windows 8/10, Server 2012/2016/2019/2021
• Configuration and troubleshooting of virtual environments including but not limited to VMware, Hyper-V, Azure, AWS, GCP
• Configuration and troubleshooting of ANPR cameras and credit card payment systems
• Configuration and troubleshooting of mobile devices including but not limited to Samsung tablets
• Maintain and provide technical support on Oracle and MySQL databases
• Working knowledge of SQL or Jira
• Knowledge of Networking
• Diploma or Degree in an I.T related field
• Understanding of Hardware, building PC's
• MS office skills (Ideally Excel)
• Experience in virtualisation (VMWare, VNC, Hyper-v etc)