IT Support Engineer

JR United Kingdom; Stockport; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Stockport is seeking an IT Support Engineer to provide 1st and 2nd line support. The role involves managing helpdesk tickets, maintaining hardware, and training staff on IT resources. This onsite position offers a competitive salary of up to £30,000 plus benefits.

Qualifications

• Experience in user IT infrastructure, including Windows environments.
• Basic networking knowledge and troubleshooting experience.
• Strong IT problem-solving abilities.

Responsibilities

• Provide daily end-user support via helpdesk ticket management.
• Install, repair, and maintain hardware.
• Train staff at all levels on effective use of IT resources.

Skills

Windows 10/11

IT problem-solving

Networking knowledge

Communication skills

Job description

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ShortList Recruitment has an opportunity for an IT Support Engineer to join our client based in Stockport.

The IT Support Engineer will be responsible for 1st & 2nd line support duties and will be a point of contact for all IT support across the business.

Responsibilities:

• Provide daily end-user support via helpdesk ticket management and escalation.
• Install, repair, and maintain hardware (PCs, laptops, monitors, printers, etc.).
• Recommend hardware upgrades or replacements as needed.
• Maintain accurate hardware and software asset records.
• Train staff at all levels on effective use of IT resources.
• Set up, dismantle, and relocate desks and workstations.

Required Skills:

• Experience of user IT infrastructure, including Windows 10/11 environments.
• Experience with hardware (PCs, laptops, printers, phones, peripherals).
• Exposure to networking components (routers, switches, access points).
• Basic networking knowledge and troubleshooting experience.
• Strong IT problem-solving abilities and eagerness to learn.
• Articulate with strong written and verbal communication skills.
• Exposure to cloud technologies such as Azure is desirable.
• Understanding of security principles is desirable.

The IT Support Engineer will receive a salary of up to £30,000 plus benefits. This is an onsite role based in Stockport. It is commutable from Manchester, Cheadle, Wythenshawe, Wilmslow and Marple.

If you are interested in the IT Support Engineer position, then please click APPLY NOW!