IT Support Engineer

The Stephenworks; Ormskirk; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading company in West Lancs is seeking a 2nd Line IT Support Engineer to join their expanding support team. This role offers the opportunity for training, development, and career progression while providing solutions to a diverse range of clients. Ideal candidates will have experience in a service desk environment and be eager to learn and grow.

Benefits

Medicash

Free parking

Training and development opportunities

Qualifications

• Previous experience in a support desk or customer-facing role.
• Experience with Windows Server 10-11 OS & Desktop OS.
• Familiarity with Active Directory & Azure AD.

Responsibilities

• Support 11 engineers by resolving IT issues for external customers.
• Manage customer expectations in a busy office environment.
• Potential to complete certifications for those willing to study.

Skills

Troubleshooting

Customer Focus

Expectation Management

Tools

RMM tools

Job description

2nd Line IT Support Engineer (MSP)

Location: West Lancs

Salary: £27-30k plus Medicash, free parking, + more benefits

The Opportunity for You

Are you currently working on a service desk and looking to join a company that offers training, development, and progression? Due to recent contract wins, our client is looking to expand their support team.

As an IT Support Engineer, you'll be based in the West Lancs office for an MSP providing solutions to a range of clients. The company has recently secured new contracts and is growing its support team. The service desk manager encourages team development and promotes upskilling, offering opportunities for career progression.

Ideally, We Would Be Looking For Someone Who Has

• Previous experience in a support desk or customer-facing role
• Windows Server 10-11 OS & Desktop OS experience
• Active Directory & Azure AD
• Proven troubleshooting and diagnostic experience via logs, tickets, and reports
• Experience with RMM tools

You will work on a service desk supporting 11 engineers, resolving IT issues for external customers to ensure their businesses run smoothly. The role involves working in a busy office environment, requiring customer focus and expectation management. There is also potential to complete certifications for those willing to study.

If you have hands-on experience in a service desk environment and can hit the ground running, this could be a great opportunity for you. The right attitude and willingness to learn are essential.

Next Steps

If interested, you have three options:

1. Call Joe White at CRG TEC to learn more about the role and opportunity. We are open to discussing details before you commit.
2. Send Joe a private message on LinkedIn before applying, and he will respond to any questions.
3. If you are satisfied with the role, attach your CV to this advert, and Joe White will contact you for further discussion or follow up if you are not quite the right fit.

We look forward to hearing from you!