IT Support Engineer

NHS; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity for an IT Support Engineer at Leeds Community Healthcare NHS Trust. The role involves providing technical support, maintaining IT systems, and ensuring high-quality service delivery. Ideal candidates will have strong communication skills and a passion for digital technology.

Benefits

Generous annual leave

Access to NHS discount sites

Qualifications

• Strong knowledge of Microsoft operating systems (Windows 10/11, MS Server 2016+).
• Experience with LAN, WAN, Wi-Fi networking.
• Knowledge of Active Directory and Anti-Virus software.

Responsibilities

• Provide 1st and 2nd line technical support efficiently.
• Document all calls on the call logging system.
• Maintain user security on all systems.

Skills

Technical Support

Communication

Problem Solving

Networking

Customer Service

Education

MCP Certification

Job description

An exciting opportunity has arisen for an IT Support Engineer to join the IT department at Leeds Community Healthcare NHS Trust.

We are looking for someone with a passion for all things Digital, together with drive enthusiasm and the requisite skills and experience to support our service users.To assist in the smooth day-to-day running of all IT systems, which will include regularly attending Leeds Community Healthcare sites across the region, resolving remotely or by site visits.

You will be required to work from our offices across Leeds.You will be part of a small team assisting in the provision, maintenance, and development of a comprehensive Digital service, so great communication and working well as part of a team is essential to this role.

This role is to provide general operational support to the development and maintenance of IT equipment and systems within the Trust.To effectively communicate with others to find out any problems or concerns with the system and then be able to either work with suppliers to address the concerns or repair any problems.To ensure the propagation of your technical skills and knowledge to all members of the team to build adequate resilience within the IT Department.

Main duties of the job

• To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service.
• To ensure that all SLAs/KPIs are met where specified.
• To work effectively and productively with 3rd line support.
• To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site.
• To document all calls on the call logging system.
• Produce statistics each month on Helpdesk issues.
• To maintain user security on all systems.
• Supporting users in the use of Computer equipment by providing necessary training and advice.
• To arrange for external support visit whenever problems cannot be resolved in house.
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 / 11 and MS Server 2016 and later.
• Networking Experience (LAN, WAN, Wi-Fi).
• Knowledge of Active Directory (AD).
• Knowledge & configuration experience of Anti Virus software.
• Remote Access tools.
• Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills.
• Excellent telephone manner.
• MCP certification would be desirable.
• Driving licence & access to a vehicle.

For questions about the job, please contact Martin Harris, Head of Information Technology. [e-mail] 0113 84 33440.

About us

Working for Leeds Community Healthcare NHS Trust.

Who are we?

Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.

Perks of the job:

Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.

Right to Work:

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job responsibilities

Please review the attached Job Description and Person Specification in the supporting documents section.

Person Specification

General Requirements

• Please review the attached Job Description and Person Specification in the supporting documents section.
• Please review the attached Job Description and Person Specification in the supporting documents section.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.