IT Support Engineer

Apex Recruitment; Royal Leamington Spa; On-site; GBP 30,000 - 35,000; Full time

Job summary

Apex Recruitment is seeking an IT Support Engineer in Leamington Spa to deliver hands-on 1st and 2nd line IT support for office and manufacturing environments. You will troubleshoot hardware, software, and network issues, while supporting Microsoft 365, Windows 11, Active Directory, and Cisco networking in a fully onsite role.

You will configure desktops, laptops, and mobile devices, assist with endpoint security, backups, and system monitoring, and maintain documentation.

Qualifications

• 1st and 2nd line IT support experience.
• Experience with Windows 11 and Microsoft 365.
• Knowledge of DNS/DHCP/TCP/IP networking.

Responsibilities

• Provide 1st and 2nd line IT support to office and manufacturing users.
• Troubleshoot hardware, software, and network issues.
• Support Microsoft 365, Windows 11, and Active Directory.
• Configure and deploy desktops, laptops, and mobile devices.
• Support Cisco networking, VPNs, and wireless connectivity.
• Assist with endpoint security, backups, and system monitoring.
• Maintain technical documentation and support IT improvement projects.
• Deliver excellent customer service while managing multiple support requests.
• This is a fully onsite position based in Leamington Spa. Occasional travel to other UK sites will be required, therefore a Full UK Driving Licence is essential.

Skills

Windows 11

Microsoft 365

Active Directory

Networking

VPNs

Endpoint security

Troubleshooting

Documentation

Customer service

Education

CompTIA A+

CCNA

ITIL Foundation

Microsoft Certifications

Tools

Cisco networking

DNS

DHCP

TCP/IP

Job description

IT Support Engineer

Location: Leamington Spa, Warwickshire

Salary: £30,000 - £35,000 per annum

Contract: Permanent

Working Pattern: Full Time | Onsite

An exciting opportunity has arisen for an experienced IT Support Engineer to join a growing business supporting both office and manufacturing environments.

This is a varied, hands-on role where you'll provide first and second line technical support while working with a wide range of technologies including Microsoft 365, Windows 11, Cisco networking, cloud services, and endpoint security.

If you enjoy troubleshooting, delivering excellent customer service and developing your technical skills within a modern IT environment, this could be the perfect opportunity for you.

As an IT Support Engineer, your responsibilities will include:

• Provide 1st and 2nd line IT support to office and manufacturing users.
• Troubleshoot hardware, software, and network issues.
• Support Microsoft 365, Windows 11, and Active Directory.
• Configure and deploy desktops, laptops, and mobile devices.
• Support Cisco networking, VPNs, and wireless connectivity.
• Assist with endpoint security, backups, and system monitoring.
• Maintain technical documentation and support IT improvement projects.
• Deliver excellent customer service while managing multiple support requests.
• This is a fully onsite position based in Leamington Spa. Occasional travel to other UK sites will be required, therefore a Full UK Driving Licence is essential.

The successful IT Support Engineer will ideally have experience with:

• Experience supporting Windows 11 environments.
• Knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
• Active Directory administration experience.
• Understanding of DNS, DHCP and TCP/IP networking.
• Experience supporting Cisco switching and wireless networks.
• Knowledge of VPN technologies.
• Experience with endpoint security solutions such as Microsoft Defender, Sophos, SentinelOne or similar.
• Experience deploying and supporting desktops, laptops, and mobile devices.
• Excellent troubleshooting and fault-finding skills.
• A strong customer-focused approach with excellent communication skills.
• The ability to explain technical issues clearly to non-technical users.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive attitude and willingness to learn new technologies.
• The ability to work independently and as part of a collaborative IT team.
• A professional and approachable manner when supporting users at all levels.

The following qualifications would be advantageous, but are not essential:

• CompTIA A+
• CompTIA Network+
• Microsoft Certified Fundamentals (MS-900, AZ-900 or equivalent)
• ITIL Foundation
• Cisco CCST or CCNA

If you're an experienced IT Support Engineer looking to join a forward-thinking business where you can continue to develop your technical skills and work with a wide range of technologies, we'd love to hear from you.