IT Support Analyst

The Pearson Whiffin Recruitment Group; Hythe; On-site; GBP 28,000 - 38,000; Full time

Job summary

The Pearson Whiffin Recruitment Group is seeking an IT Support Engineer to provide day-to-day IT support while contributing to software development initiatives. You will assist users, install and maintain devices, and help ensure secure, reliable systems across the business.

Ideal candidates will have hands-on experience with Windows 10/11, Windows Server, Microsoft 365 and Active Directory, plus a passion for problem solving and continuous improvement in a fast-paced environment.

Qualifications

• Excellent problem-solving skills and attention to detail.
• Good organizational skills; ability to manage multiple priorities.
• Strong written communication.
• A genuine passion for IT and technology.
• Experience with Microsoft technologies including Windows 10/11, Windows Server, Microsoft 365 and Active Directory.

Responsibilities

• Providing day-to-day IT support to users across the business.
• Installing, configuring and maintaining PCs, laptops, software and peripheral devices.
• Supporting Microsoft Windows, Microsoft 365, Active Directory and server environments.
• Troubleshooting hardware, software and network issues.
• Setting up new users, devices and system access.
• Maintaining and supporting servers, infrastructure and business systems.
• Producing clear documentation for systems and processes.
• Identifying opportunities to improve system performance, reliability and security.
• Assisting with the research, design and implementation of new IT solutions.
• Developing and enhancing internal software using C# and .NET.
• Writing SQL queries, reports and data extracts with a high level of accuracy.
• Working within the IT ticketing system to prioritise and resolve support requests.
• Ensuring company procedures, health and safety requirements and environmental standards are followed.

Skills

Problem solving

Organizational skills

Written communication

IT enthusiasm

Tools

Windows 10/11

Windows Server

Microsoft 365

Active Directory

SQL Server

VMware

Job description

IT Support Engineer

We're looking for a proactive and enthusiastic IT Support Engineer to join our growing IT team. This is an excellent opportunity for someone who enjoys solving technical challenges, supporting users, and developing software solutions that make a real difference to the business.

This is a varied role combining traditional IT support with software development, making it ideal for someone who wants to broaden their technical skills in a fast-paced environment. You'll work closely with colleagues across the business to ensure our systems remain reliable, secure and efficient while also contributing to the development of new applications and improvements to existing systems.

• Providing day-to-day IT support to users across the business.
• Installing, configuring and maintaining PCs, laptops, software and peripheral devices.
• Supporting Microsoft Windows, Microsoft 365, Active Directory and server environments.
• Troubleshooting hardware, software and network issues.
• Setting up new users, devices and system access.
• Maintaining and supporting servers, infrastructure and business systems.
• Producing clear documentation for systems and processes.
• Identifying opportunities to improve system performance, reliability and security.
• Assisting with the research, design and implementation of new IT solutions.
• Developing and enhancing internal software using C# and .NET.
• Writing SQL queries, reports and data extracts with a high level of accuracy.
• Working within the IT ticketing system to prioritise and resolve support requests.
• Ensuring company procedures, health and safety requirements and environmental standards are followed.

Essential

• Excellent problem-solving skills with strong attention to detail.
• Good organisational skills and the ability to manage multiple priorities.
• Strong written communication skills.
• A genuine passion for IT and technology.
• Experience with Microsoft technologies including:
  • Windows 10/11
  • Windows Server
  • Microsoft 365
  • Active Directory

Desirable

Experience in any of the following would be advantageous:

• Networking including switches, VLANs, routing, wireless and firewalls.
• VMware and virtualisation technologies.
• C#, .NET and ASP WebForms/WinForms development.
• Microsoft SQL Server, reporting and database querying.
• IT ticketing and job management systems.