IT Support Engineer

IO Associates; Rowberrow; On-site; GBP 30,000 - 35,000; Full time

Job summary

IO Associates in Bristol is seeking an IT Support Engineer to join a growing IT Infrastructure team within a healthcare organisation. It's a hands-on 1st/2nd line role supporting internal users and contributing to admin and development of business systems and infrastructure.

You will work with Microsoft 365, Windows 11, Teams, SharePoint, OneDrive, Entra ID, Intune-managed devices, and dental imaging systems, telephony, networking, printing, endpoint security and approved business applications,

Qualifications

• Proven experience in IT support, service desk or similar role.
• A passion for IT, troubleshooting and resolving user issues.
• Good working knowledge of Microsoft Windows and Microsoft Office/Microsoft 365.
• Experience with remote administration and troubleshooting.
• Knowledge of installing and configuring services and applications within Microsoft server, network and platform environments.
• Understanding of IT security best practices.
• Knowledge of virtualisation technologies, ideally VMware.
• Strong troubleshooting, problem analysis and diagnostic skills.
• Ability to communicate professionally with a wide range of people, both face-to-face and remotely.
• Ability to use initiative and manage and prioritise your workload with limited supervision.
• A flexible, motivated approach and the ability to work effectively as part of a team while managing changing priorities.

Responsibilities

• Provide 1st/2nd line IT support to internal users.
• Contribute to the administration and development of business systems and infrastructure.
• Support core technology environment including Microsoft 365, Windows 11, Microsoft Teams, SharePoint, OneDrive, Entra ID, Intune-managed devices.
• Assist with networking, telephony, printing, endpoint security and approved business applications.

Skills

IT support

Windows

Microsoft 365

Remote administration

VMware

IT security

Troubleshooting

Communication

Teamwork

Prioritization

Tools

SharePoint

Intune

Dentally

Job description

IT Support Engineer

Location: Bristol - 5 days a week onsite
Salary: Up to £35,000 plus benefits

About the role

We are looking for an IT Support Engineer to join a growing IT Infrastructure team with a growing healthcare organisation.

They are a leading UK dental group and network of award-winning practices providing both NHS and private treatment

This is a hands-on 1st/2nd line IT support role, providing technical support to internal users while also contributing to the administration and development of business systems and infrastructure.

You will support there core technology environment, including Microsoft 365, Windows 11, Microsoft Teams, SharePoint, OneDrive, Entra ID, Intune-managed devices, Dentally, dental imaging systems, telephony, networking, printing, endpoint security and approved business applications.

What we're looking for

We're looking for someone with a genuine interest in technology who enjoys solving problems and helping people.

Essential experience and skills

• Proven experience in IT support, service desk or a similar customer-focused technical role.
• A passion for IT, troubleshooting and resolving user issues.
• Good working knowledge of Microsoft Windows and Microsoft Office/Microsoft 365.
• Experience with remote administration and troubleshooting.
• Knowledge of installing and configuring services and applications within Microsoft server, network and platform environments.
• Understanding of IT security best practices.
• Knowledge of virtualisation technologies, ideally VMware.
• Strong troubleshooting, problem analysis and diagnostic skills.
• Ability to communicate professionally with a wide range of people, both face-to-face and remotely.
• Ability to use initiative and manage and prioritise your workload with limited supervision.
• A flexible, motivated approach and the ability to work effectively as part of a team while managing changing priorities.

Why join?

One of the key positives of the position is the scope for growth. The current person in the role has progressed internally, and the successful candidate will have the opportunity to broaden their skill set by working alongside the DevOps & IT Infrastructure team. So, while the starting point is predominantly IT support, there is a genuine opportunity to develop into areas such as DevOps, infrastructure, cloud and automation