IT Support Engineer

AVASO Technology Solutions; Manchester; On-site; GBP 36,000 - 52,000; Full time

Job summary

AVASO Technology Solutions in Manchester seeks an experienced onsite IT Support Engineer to provide desktop and local network support for end-users and servers. You will handle asset onboarding, offboarding, and VIP support, resolving Windows 10/Office 365 issues and coordinating with the backend team.

The role requires 5+ years in enterprise IT support, familiarity with ServiceNow, Active Directory, and SharePoint, and the ability to manage SLAs and CSAT.

Qualifications

• 5+ years of experience in corporate enterprise IT support.
• In-depth knowledge of Windows 7/10 and related remote access.
• Experience with ServiceNow or similar ticketing systems.
• Understanding of Active Directory.
• Familiarity with Microsoft server technologies including Office 365, SharePoint, DNS, DHCP.
• Ability to prioritise workload based on SLAs and user impact.

Responsibilities

• Provide onsite IT support as the site point of contact.
• Handle end-user desktop/laptop support and remote hand for network and servers.
• Install/support software on end-user systems and servers as needed.
• Onboard new users with IT assets/tools; assist with offboarding and asset sanitisation.

Skills

5+ years IT support

Windows 10 expertise

Active Directory knowledge

Office 365 & SharePoint knowledge

VPN troubleshooting

Vendor coordination

Tools

ServiceNow

Windows Server management tools

Job description

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

Location:

Manchester,U.K. (Onsite)

Position type:

Full-Time Contract

KEY DUTIES/RESPONSIBILITIES:

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

• Provide technical support as point of contact for IT for the site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multifunction Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
• Handing tickets on ServiceNow or similar ticketing system.
• Troubleshooting VPN.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end-users.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate inhouse IT projects.
• Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP's and Runbooks for global team use
• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
• Should be leading the project support team
• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination

SKILLS & EXPERIENCE

• 5+ years' experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
• Self-disciplined and highly motivated.
• Should be able to prioritise workload based on SLA's and user impact

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as "Avaso") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.