Support Engineer

Atos SE; Watford; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Pension Scheme - contributions matched

Private medical cover

Income Protection

Life Assurance

25 days paid leave + National Holidays

Flex benefits program

Job summary

Atos is seeking an Onsite Support Engineer in Watford to provide hands-on and remote IT support across multiple customer campuses and remote locations. You will ensure high-quality service delivery, resolve technical issues within SLA targets, and collaborate with Service Management and other IT teams to maintain business continuity.

You will handle end-user hardware, software deployments, and common tools like Office 365, Teams, SCCM, and Intune, while maintaining documentation and

Qualifications

• Teamwork in a customer-facing IT environment
• Excellent customer service, written and oral skills
• Ability to manage multiple high-priority tasks in a fast-paced technical IT environment
• Maintain user self-help, technical and procedural documentation
• Knowledge of ServiceNow
• Knowledge of Windows 10/11
• End-user hardware (laptops, desktops, mobile phones)
• Windows Server architecture & roles (nice to have)
• Understanding of networking principles and terminology
• Experience with Microsoft Active Directory domains
• Experience with Microsoft Exchange / Office 365 / Teams / SCCM / Intune
• Knowledge of wireless networking components and MDT / PXE
• PowerShell
• ITIL processes

Responsibilities

• Provide hands-on and remote IT support across multiple locations
• Meet operational Service Level Agreements
• Liaise with Service Management and IT teams to ensure business continuity
• Perform IMAC/D activities and hardware repairs as needed
• Monitor ServiceNow queues for Incidents, Requests, Changes & Problems
• Report time spent on tasks to recover costs
• Maintain professional attitude of Digital Workplace teams
• Attend technical meetings when required
• Ensure compliance with security measures on customer site and ATOS infrastructure
• Support asset management of IT hardware

Job description

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Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

Atos Group is a global leader in digital transformation with c. 52,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

The role

As an Onsite Support Engineer, you will provide hands-on and remote IT support across multiple customer campus and remote locations, ensuring high-quality service delivery and resolution of technical issues within agreed SLA targets.

Key Responsibilities

• Ensure end users are provided efficient and timely second level BAU support daily
• Responsible for meeting operational Service Level Agreements
• Liaise with Service Management and other IT teams to ensure business continuity, providing "smart hands" whenever necessary
• Perform other duties and responsibilities as required by Desktop Operations Manager to ensure smooth running of the business
• Solve problems related to On Site Services responsibilities
• Ensure compliance and adherence to various security measures implemented on the Customer Site, account and within ATOS
• Monitor Service Now queues for Incidents, Request, Changes & Problems - ensure that tickets are updated in full compliance with ticket handling standards
• Project a positive and professional attitude of Digital Workplace teams
• Maintain competency and enhance professional growth and development through continuous learning & education
• Attendance of technical meetings where required
• Assess and implement installations, moves, additions, changes and decommissions / disposal (IMAC/D)
• Work with projects when required as time allows, and report back with time spent on different WBS codes to recover the costs
• Resolve problem situations in a professional manner; support / Repair / Replace any hardware as needed; asset management of the business’s IT kit

Skills we can't do without

• Experienced in working in a team-oriented, collaborative and customer-facing environment.
• Excellent customer service, written and oral skills
• Ability to manage and execute multiple high-priority tasks in a fast-paced highly technical IT environment
• Maintain user self-help, technical and procedural documentation
• Knowledge of Service Now; knowledge of various operating systems such as Windows 10 /11
• Knowledge of end user hardware (laptops, desktops, mobile phones)
• General understanding of Windows Server architecture & roles (nice to have)
• Understanding principles and terminology of networking
• Experience and working knowledge in Microsoft Active Directory Domains.
• Knowledge and demonstrated experience with the management and support of Microsoft Exchange, Office, Office 365, Teams, SCCM, Intune and other common tools
• Knowledge of wireless networking components and terminology; knowledge of Microsoft Deployment Toolkit / Automated Deployments / PXE
• Knowledge of PowerShell; Understanding of ITIL processes

Location

onsite at Watford

Eligibility

be eligible for BPSS security clearance

• Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.