On-Site AV Engineer

proAV; City Of London; On-site; GBP 32,000 - 45,000; Full time

Job summary

proAV, a leading global AV integrator, is seeking an experienced On-site AV Engineer to join the London team. You will be responsible for providing service delivery across site against pre-agreed SLA, including day to day support of the AV facilities.

This role involves ensuring AV systems and meeting/event spaces are operational, acting as the on-site technical representative, and supporting events with first- and second-line AV expertise. On-site shifts apply.

Responsibilities

• Provide professional, customer-focused AV technical support against SLA including day-to-day support of AV facilities.
• Ensure AV systems and meeting/event spaces are operational, reliable and maintained.
• Act as the on-site technical representative for the AV service provider.
• Provide first-line and second-line AV technical support.
• Complete daily checks of meeting rooms and AV spaces.
• Proactively train and support end users as required.
• Maintain an accurate inventory of AV equipment.
• Locate faults and provide resolutions such as fixing or loaning equipment.
• Prepare equipment for future events and meetings as required.
• Be fully competent with all installed and portable technologies.
• Monitor and manage AV incidents and service requests through the helpdesk.
• Log faults, actions and resolutions accurately and keep tickets updated.
• Provide support to users at all levels of seniority.
• Attend and remain on station for important events when required.

Job description

Role Overview:

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced On-site AV Engineer to be a key part of our London team, representing proAV and working onsite, taking full responsibility for Provide Service Delivery across site against pre-agreed SLA including day to day support of the AV facilities

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the‑art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced On-site AV Engineer to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

• Provide professional, customer-focused AV technical support against pre-agreed SLA including day to day support of the AV facilities.
• Ensure AV systems and meeting/event spaces are operational, reliable and maintained.
• Act as the on-site technical representative for the AV service provider.
• Provide first-line and second-line AV technical support.
• Complete daily checks of meeting rooms and AV spaces
• Proactively train and support end users as required.
• Maintain an accurate inventory of AV equipment
• Locate faults and provide resolutions i.e. fix /loan equipment.
• Prepare equipment for future events and meetings as required.
• To be fully competent with all installed & portable technologies.
• Monitor and manage AV incidents and service requests through the client's/service provider's helpdesk
• Log all faults, actions and resolutions accurately.
• Ensure tickets are updated throughout the lifecycle of an incident.
• Provide support on an individual basis to users at all levels of seniority.
• Attend and remain on station for important events where required.
• Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and Full Systems Operational Testing prior to any high profile event.
• Responsible for all the meeting rooms/ AV equipment and support in other areas when required.
• To be an ambassador - approach and professionalism is extremely important.
• To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone.
• Customer service skills are very important and also the ability to work calmly under pressure and resolve any issues quickly and professionally.
• Provide technical support for meetings, conferences and client events.
• Support senior executives and high-profile events where required.
• Provide on-site event operation and technical assistance.
• Respond quickly to live technical issues while maintaining a calm and professional approach.
• Required to work onsite shifts to meet requirements.
• 1st /2nd line fault finding.
• On-going preventative maintenance.
• Liaison with proAV® Help desk & Operations team to arrange backup support.
• Liaise with and manage relationships with third party suppliers on all technical issues.
• Managing consumables & stock levels.
• To initiate continuous improvement programs, securing best practice standards from the internal service base and external industry trends.

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.